Samantha Vish: When I went to purchase my first Mini (or car for that matter), I first went to Schomp. They treated me like some teenager just out of high school looking for a joyride. It wasn't until I decided to try Mini of Loveland that I was welcomed with open arms by Cait O'Connor and Gale. They made me feel at home and genuinely wanted me to have the car of my dreams. It took me a while to make the decision, but an extended test drive (Thank you Gale!) in a manual pushed me over the edge, and I went for it! Unfortunately, my MA didn't care much for responding to any of my emails or helping me track my vehicle through the stages of production (probably due to a complete lack of basic tech knowledge, sadly). Cait, however, was there for me throughout the entire process even though the sale wasn't hers. She understood my excitement and for the few, but enthusiastic die-hard Mini lovers, Cait is a must. Her knowledge of the product both stock and aftermarket as well as the obvious empathy and enthusiasm she shares with her customers made Mini of Loveland more than just a dealership. It saddens me to see that Loveland has since let go of these people and replaced them with less than savory personalities. Come on Loveland, you are better than this!
19 Comments
I take my business to companies that I feel supported and valued by. After Schomp Mini proved to be unable to make that connection I researched Mini of Loveland and met Cait. Based on her enthusiasm and inter-personal skills I moved my business to MoL. I feel she "gets" Mini and that means something to me as a customer, a customer that drives 70 miles for an oil change. In my eyes Cait is an asset and a draw to MoL and not having her on staff is an error that should be corrected.
What a value to a business to have an associate who passionately supports the company and the brand, who is knowledgable about the product line, and clearly has a following of dedicated buyers, clients, and MINI enthusiasts.
Huge mistake by MOL guess I'll be commuting to schomps
Bring back Cait!
Bring a Mini Love back to a Mini Dealership.
I have purchased two of three Minis that we own at Mini of Loveland. Our Daughter is really close to buying one, and our Son is currently looking as well. Now that Cait is not a Mini of Loveland, and some of the other fine folks that have left recently, it is not as friendly of a place that it once was. Cait has an energy, that just connects to people. She is a wrench turner, and has worked on her own Mini. She can talk the car talk, and walk the walk, because she drives a Mini, works on Mini's and knows the whole line of Mini's. She was a Mini owner BEFORE she started working at Mini of Loveland. Most of the sales people don't even drive a Mini! Who would you rather buy a Mini from, a person that drives one every day and works on them, or someone that drives something else, and the Mini sales job, is just that.... a job. To Cait is was more than that.
Cait is a true asset to Mini of Lovland. Businesses are not wholly made on product. They are made by personnel that truly love what they do and believe in what they represent. I had been in retail management for years and to find an associate like Cait is a rare find. Don't become just another car dealer and bring Cait back before Mini of Loveland turns into that Mini dealer up north.
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Samantha Vish: When I went to purchase my first Mini (or car for that matter), I first went to Schomp. They treated me like some teenager just out of high school looking for a joyride. It wasn't until I decided to try Mini of Loveland that I was welcomed with open arms by Cait O'Connor and Gale. They made me feel at home and genuinely wanted me to have the car of my dreams. It took me a while to make the decision, but an extended test drive (Thank you Gale!) in a manual pushed me over the edge, and I went for it! Unfortunately, my MA didn't care much for responding to any of my emails or helping me track my vehicle through the stages of production (probably due to a complete lack of basic tech knowledge, sadly). Cait, however, was there for me throughout the entire process even though the sale wasn't hers. She understood my excitement and for the few, but enthusiastic die-hard Mini lovers, Cait is a must. Her knowledge of the product both stock and aftermarket as well as the obvious empathy and enthusiasm she shares with her customers made Mini of Loveland more than just a dealership. It saddens me to see that Loveland has since let go of these people and replaced them with less than savory personalities. Come on Loveland, you are better than this!
19 Comments
Bring Cait back. Period. You have lost one of the people that made Mini of Loveland an amazing place to look at and buy Mini's. She is so passionate about what she did that she really raised the bar on customer service and friendlyness. I was there yesterday to look at Minis' with and for my girlfriend and we have never had a worse experience in what was once an amazing dealership. We were there for over an hour. Nobody approached us, asked us how we were doing. We even had an appointment and were stood up..... This would have never happened if Cait O'Connor was around.
I take my business to companies that I feel supported and valued by. After Schomp Mini proved to be unable to make that connection I researched Mini of Loveland and met Cait. Based on her enthusiasm and inter-personal skills I moved my business to MoL. I feel she "gets" Mini and that means something to me as a customer, a customer that drives 70 miles for an oil change. In my eyes Cait is an asset and a draw to MoL and not having her on staff is an error that should be corrected.
What a value to a business to have an associate who passionately supports the company and the brand, who is knowledgable about the product line, and clearly has a following of dedicated buyers, clients, and MINI enthusiasts.
Huge mistake by MOL guess I'll be commuting to schomps
Bring back Cait!
Bring a Mini Love back to a Mini Dealership.
I have purchased two of three Minis that we own at Mini of Loveland. Our Daughter is really close to buying one, and our Son is currently looking as well. Now that Cait is not a Mini of Loveland, and some of the other fine folks that have left recently, it is not as friendly of a place that it once was. Cait has an energy, that just connects to people. She is a wrench turner, and has worked on her own Mini. She can talk the car talk, and walk the walk, because she drives a Mini, works on Mini's and knows the whole line of Mini's. She was a Mini owner BEFORE she started working at Mini of Loveland. Most of the sales people don't even drive a Mini! Who would you rather buy a Mini from, a person that drives one every day and works on them, or someone that drives something else, and the Mini sales job, is just that.... a job. To Cait is was more than that.
Cait is a true asset to Mini of Lovland. Businesses are not wholly made on product. They are made by personnel that truly love what they do and believe in what they represent. I had been in retail management for years and to find an associate like Cait is a rare find. Don't become just another car dealer and bring Cait back before Mini of Loveland turns into that Mini dealer up north.
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Bring Cait back. Period. You have lost one of the people that made Mini of Loveland an amazing place to look at and buy Mini's. She is so passionate about what she did that she really raised the bar on customer service and friendlyness. I was there yesterday to look at Minis' with and for my girlfriend and we have never had a worse experience in what was once an amazing dealership. We were there for over an hour. Nobody approached us, asked us how we were doing. We even had an appointment and were stood up..... This would have never happened if Cait O'Connor was around.