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Better Support on Instagram

286 Comments

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Rene Henry
4 years ago

I’ve sent the forms over and over and no help from IG. I sent the picture of me holding the paper with the code and all info they requested. This is just crazy!

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Annie Kelian
4 years ago

IG has not been responsive at all!!!! My account has been. Hacked hijacked. Compromised. I am not able to get it back whatsoever with their instructions.

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Brandon Silva
4 years ago

Hacks and fraudulent accounts are super common nowadays

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Shamar woodberry
4 years ago

My Instagram account is also hacked. Instagram needs to do better!

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Ofentse Tshilo
4 years ago

Do The Most

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Katrina Bailey
4 years ago

Omg this is a nightmare, my account was hacked on Sept 27,2021 today is Oct 16. 2021 I've emailed every single email countless times I keep doing the steps for iPhone hoping to run into the Request for account support form no matter hour many hours I spend I get nowhere I want my account back desperately I've had a for so long I've posted my fam this is taking my anxiety to new heights this is beyond violating this hacker posted in my bio if I want it back call the what's app # he posted he can just steal my account & post that Admitting to it and nothing happens no one even cares what a nightmare taylor313teetee

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Annabelle Bevans
4 years ago

My account has been hacked and Instagram has done nothing to help me. I just get an automated message. The hacker has changed all my personal information so there’s nothing I can do on my end to get back into my account it’s frustrating that Instagram is the only one with the power to fix my issue and isn’t doing anything. I thought this app was suppose to be fun and authentic for creators. I can’t even create now.

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halaburda philippe
4 years ago

my IG account @halaburda has been hacked too. i paid the hackers, i paid the supposing IG community - other hackers and nothing changed. i an totally screwed

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Noel Veloz
5 years ago

My Instagram account was hacked @noelveloz and no help from Instagram. They need better service and a phone bummer to call to speak to a live representative to help with this.

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Andrew William Scalisi
5 years ago

Appalling customer service / security which compromises facebook too. The rubbish "Help centre" puts me in a loop when we try to get code to get help.

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Anonymous
5 years ago

I have been hacked for months and I’ve sent several messages to the extremely non-helpful help center of Instagram. I have not gotten a reply and I have lost money because Instagram refuses to respond to my request and help me access my account. Literally THE WORST customer service experience I’ve ever had and I have horror stories of customer service faux pas.

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Anonymous
5 years ago

Have tried for a year and a half to gain access to my account after being hacked. It is just exhausting trying to get a response from Instagram. They do not care about you at all. Come on Instagram, help people recover their accounts.

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Edwin Holdsworth
5 years ago

Tried everything Instagram help pages suggest. Nothing works .

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Asir de la Torre
5 years ago

El soporte de Instagram es una mierda, no han hecho nada en casi 5 meses. Les he escrito cientos de correos y ahora ni responden, tampoco resuelven nada. Mi cuenta prácticamente es mi trabajo y esto me perjudica mucho

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Alexandra David
5 years ago

FB&IG HACKED My FB Alexandra David & IG aldavid2020 were hacked last week and FB support is USELESS. I’ve already done all the must-do’s & even submitted proof of ID as IG asks to do, but we all know nothing will get done ANYTIME SOON because it’s controlled by BOTS.

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Chloe
5 years ago

A year of hard work and zero response from Instagram. Deeply frustrating and upsetting thank you for launching this something needs to be done

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Anonymous
5 years ago

Please Instagram accounts that have been hacked where I'm being impersonated and two Facebook accounts where the same things happening and I can't get nothing done about it I have pictures of my children and my family on there that God only knows what's being done with them and my personal information something needs to get done about this now if the developers of these social media sites cannot provide adequate means to protect their users then I believe lawsuits should be in order because this is 2021 and too much of our information is out there to be stolen.

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Kaye Cantos
5 years ago

My account has been hacked and instagram doesn’t care by not replying at all

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Jade MacRury
5 years ago

Shame on you for just allowing accounts on your platform to be hacked with no support whatsoever.

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Вероника
5 years ago

не помогли восстановить аккаунт, взломали страницу в которую я душу вкладывала