Argyle Doctors Surgery change your telephone system for appointments

I am regularly phoning for appointments up to 100 times. Very frustrating. Something needs to be done!

I phoned the other morning from 8 in morning until 9 30 am to be told can't see a doctor was on my mobile and it's pay as you go to be told no spaces left the receptionist was very rude and abrute

appointment system is ridiculous really makes alot of people go without treatment as can never get appointment

The crucial factor is having enough operators to manage an early morning rush. The practice is wrong in causing distress to so many ill patients trying to book an appointment just to cut staffing costs and maximise profits.

I've been trying for 3 days to get an appointment because I need my painkillers my anti-depressants and my asthma pumps to be told there isn't any and to be told nothing can be done till the day after its disgusting the way we are getting treated by them it needs to stop

It's disgusting the way we have to try get appointment

Phoned constantly for 15mins got through to hear staff laughing and joking in the back ground - shouted hello no response so ended up disconnecting re-dailing got through again no appointments. explained that I had got through earlier but they didn't take my call and suddenly they found me an appointment - awful system

Awful service, I work full time and cannot just go to the doctors by calling in the morning, in the very rare hope that there is an appointment available. The times i have called were not emergencies so why could they not have a system where you can call and book non emergency appointments for the next day? This would alleviate work issues for non emergency situations and give time for you to advise your employer? The current system is letting down the truly ill by people like myself taking a same day appointment for something that is normally routine!

Have often rang 40+ times before finally being answered to be told appointments have gone. We need a system that we can make non emergency appointments.

Every time I call I'm dialling around 70-100 times before even getting in the queue :-/ I miss diamond street surgery

Needs to change as soon as possible terrible service for the working public.

Maybe a turn up & wait for emergency appointments in the morning would work? To be able to book an appointment in advance? Txt cancelation service? Txt reminder service if pre booked appointments we're in place? To have a better call answering service at peak times & to put you in a que when you ring in with your number in the que instead of having to call back time & time again. It is an absolute shambles at present & is putting lives at risk as well as putting pressure on other services such as a&e.

This system is obviously not working and you should be embarrassed and ashamed that you cannot see this.

The system they have at the moment is total rubish.

Drop in centre every morning and evening for urgent same day consultations. Appointments for routine check ups.

Please change for the better

Impossible to get an appointment to suit me.

Ludicrous system. Needs changing as soon as possible.

trying to get through at 8 in the morning for an appointment is a nightmare. Then to be kept on the line listening to the same annoying song for 15-20 mins to then be told all appointments for the day have gone is ridiculous. If you could make appointments later in day for non urgent appointments surely that would make this easier.

System is terrible, cant see why they cant book you in for the following day, but leaving slots for emergencies. Surely this would ease pressure on receptionists ad make it easier to get through on the phone.