Argyle Doctors Surgery change your telephone system for appointments

Can never get an appointment even after ringing dead on 8am. On the phone for nearly an hour!

Earlier this year it cost me £5.72 in order to get through to the surgery to make an appointment

I tried Mon and Tuesday and gave up Today 110 calls 20 mins hold and then had the phone put down on me at 08:44 I have taken this further with practice manager

I contacted the surgery on 20/10/2015 started ringing at 8am until 9.14 constantly only to be told no appointments left.

I know the problem is not unique to this surgery but I also know from personal experience how frustrating it can be to try & get an appointment. A fortnight ago, it took two days to get an appointment for my daughter. I don't use the GP very often when I do it's necessary - I've tried other treatments available. On the occasions I have tried to book appointments it has been difficult. On one occasion I suffered a severe vertigo attack in work ( mid day after the appointment booking system had closed), it was a Friday at the start of a bank holiday weekend - I needed prescription medicines but was told there would be no appointments available until the Tuesday. I managed to get an emergency appointment that evening by phoning the local Health Board. I could theoretically have gone to A & E in Withybush but was incapable of driving & had no one to drive me.

Diabolical service. I've not used the surgery for many years, But have had to use it more frequently in the last few months and is getting worse and worse to get an appointment.

I hate the fact that if you work there is no leway for you to book appointments if you need an appointment phone 8am and to find out engaged straight away in sick of it takes me 20 mins sometimes and still no joy

The ladies are very helpful,and not there fault,but something has to change. Possibly more phone numbers, or able to make appointments in advance.

I totally agree that something needs to be done! Ive always been quite lucky in the past at getting appointments but the last few weeks have been rediculas.

I totally agree that the present system is inadequate. We should be able To make an appointment in advance at reception. Also be able to make a follow up appointment at reception when a doctor has asked to see you in a set period of time. I also think that they should reintroduce the emergency walk in system that used to be available at the law street practice

When someone passes away when trying to get through they might only might do something

Very bad Management with very inexperienced medical staff.

Fed up of phoning for appointment only hr and half later to b told no appointments left. Ridiculous.

It seems impossible to arrange a non-urgent appointment in advance. At 8:00, I have to compete with other patients with more severe reasons to see doctors when I would be satisfied to book a consultation at any time convenient with the doctor at any future date..

i was with argyle for a year or so, we've moved to Milford haven, now with Robert street parctice in the Manchester square health centre. Never any problems! We can book appointments in advance and can call first thing with usually 3/4 tries maximum and through with an app.

I really don't understand why this system is allowed to continue. I'm sure the surgery must be aware of how dreadful it is, and how annoyed the patients are. What's wrong with saying 'we got it wrong, and need to look at this again' ?

The system is ridiculous, and doesnt work! Its a joke trying to get an appointment there

It really is a dreadful service. I can't afford to be ill.

I feel there should be a walk in appointment system for people that don't have phones and need to talk to staff face to face. I had to call for a friend that was very depressed and was told to call in the morning explained they had no phone they ask for me to call on there behalf. After explaining my concerns they agreed to see them. This needs to change.

Very difficult to obtain appointments or to see a doctor of your choice