Argyle Doctors Surgery change your telephone system for appointments

To be able to make appointments in advance. Or like suggested the test in the morning for before 3 then the telephone lines to be open for an hour in the afternoon for appointments after 4. It took me 82 times to get through and took my mum 118 times, still neither of us got an appointment

My son suffers with asthma and I have had a few ongoing medical problems this year and as a full time working mum I do not have the time to have to call two or three days in a row over 80 times repeatedly each day to try and get through! The whole appointment system needs review but most of all the telephone system! Absolutely diabolical!

need to change the appointment system can never get a appointment

The longer time has passed, so the administrative side of the practice has deteriorated. Oh for the days of Dimond Street and Law Street practices.

I hate this system it is so stressful having to re dial so many times, sometimes over 100 only to find all the appointments have gone - try again tomorrow

totally agree with the previous comments. It's an absolutely ridiculous system that needs a serious overhaul! Surely in this day and age online appointments could be available too.

Definitely needs changing.

We need to be able to get an appointment easier than it is now.

It needs improveing,as people going to work at 8 oclock.driving to work cannot phone,time they get their all appointments are all gone.

It's impossible.. Ridiculous!

This needs to be sorted out! The phone service is ridiculous!

A workable system that allows for advance appointments to see a doctor like the system to see a prsctice nurse. An online facility to cancel as you can't get through on phone system without many repeated calls.

The system is ludicrous, time wasting and an insult

This is my mother's surgery and I find it incredibly difficult to get appointments when I am with her. When she is ill she won't ring, due to the hassle and because of this she has become quite ill on a few occasions. Appointments should be made at the desk when required particularly when it is a repeat one, after seeing the Dr. Some surgeries keep a Dr free between 1100 hrs and 1300 hrs to pick up morning urgent referrals this helps alleviate waiting times and reduce people having to wait to use the out of hours service. An on line booking / cancellation service service would be a way to reduce the phone line queue. A triage system could be put in place to assess need and thus supporting patients immediately. Patients should be asked if they want to see a particular Dr, as this is a great advantage for a patient in the care and continuity of their treatment. I hope you find these constructive comments. Things really need to change.

There has to be a better way. Working shifts makes it difficult to get appointments. To see the same dr would be helpful rather than repeating yourself with the problem.

How do you get an appointment after waiting30-40 min ,when you get through you are told there NO!!! Appointments left ,No wonder people get frustrated .

Start work at 9am so start ringing at 8am then need to leave for work ring again when I get to work - appointments all gone it's not acceptable not being able to pre book appointments.

See Facebook comment.

not only the constant repetitive dialing before being able to connect to the surgery but then it's a long wait (once connected) before getting to speak to anyone. makes the whole unpleasant experience very expensive. this cannot be right.

It's always the same you dial over and over again only to be told all appointments have gone and you can be put on the cancellation list.