Hi About 6 months ago I purchased a 3 phone after being lured by their free phone, cheap tariff, and double minutes and texts. However I soon realised I had made a huge mistake swapping networks after being with my previous mobile provider for the last 5 years. In comparison Planet 3 offered me like many other customers: Poor Customer Service; International Call Centres unable to help; Poor network coverage at home or abroad; Handset problems; Bill problems; Complaints that go unanswered/unresolved; A multi-national like 3 has been providing a less than adequate service for many of its customers, just check out the reviews on the internet or the customers complaining in their own stores! As a customer you should expect to receive a good service especially when you can spend up to on average