Formal Complaint and Demand for Immediate Action Against Zelri property Management Angecy

We, the undersigned tenants of Acacia Park, hereby submit this formal partition to express our collective dissatisfaction with the current state of affairs under Zelri Property Management. Despite our continued cooperation and timely payment of fees, the quality of service and living conditions at Acacia Park have deteriorated significantly. We demand immediate action to address the following issues:



1. Poor Treatment of Tenants
Tenants have consistently reported unprofessional and dismissive behavior from management staff. Complaints and concerns are often ignored or met with inadequate responses, creating a hostile living environment.

Demand:
- Implement tenant sensitivity training for all staff.
- Establish a transparent and responsive communication channel for tenant concerns.

2. Access Control System Not Working
The access control system at Acacia Park is frequently non-functional, compromising the safety and security of all residents. This failure poses a significant risk to tenants and their property.

Demand:
- Immediately repair or replace the access control system.
- Conduct regular maintenance checks to ensure functionality.


3. General Maintenance Neglect
The general upkeep of the property has been severely neglected. Common areas, landscaping, and building infrastructure are in poor condition, detracting from the quality of life and value of the property.

Demand:
- Develop and implement a comprehensive maintenance plan.
- Address all outstanding maintenance issues promptly.

4. Unjustified Increase in Fees and Additional Charges
Tenants have faced repeated increases in fees, including additional charges for general areas, without prior consultation or justification. This lack of transparency is unacceptable.

Demand:
- Provide a detailed breakdown of all fees and charges.
- Cease imposing additional fees without proper consultation and agreement from tenants.



5. Lack of Consultation with Tenants
Decisions affecting tenants, including fee increases and changes to common areas, are made without any consultation or consideration of tenant input.

Demand:
- Establish a tenant advisory committee to ensure tenant voices are heard in decision-making processes.
- Provide advance notice and justification for any changes affecting tenants.



Conclusion
We, the tenants of Acacia Park, urge Zelri Property Management to address these issues immediately. Failure to take corrective action will leave us with no choice but to escalate this matter to relevant housing authorities, legal representatives, or tenant advocacy organizations.

We expect a written response within 7 days outlining the steps you will take to resolve these concerns.

Sincerely,