Anna Gonzalez 0

Xfinity Internet Service Needed

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Dear Comcast CEO/Executives and Board of Directors,

We have been trying to receive your service in our new neighborhood since 22 June 2020.

Our neighborhood is a new build. We have put in multiple tickets with Comcast sales associates over the phone for our neighborhood to be serviced by your engineering team. We have been placed on hold, transferred to different departments and call centers to try and help us establish service. We feel that We have hit a wall that is stronger than the colossal ice wall fortification depicted on the Game of Thrones.

The last time We spoke with a Comcast representative he stated the connectivity date has now been pushed from 27 Aug 2020 to November of 2020. We have been on the phone for hours with the hopes of a representative expediting our connectivity date, but alas, not even the Night King can reach your engineering team for an immediate response.

As you can imagine this is unfathomable in the year of 2020. Many people in the neighborhood are working from home and have children going to school digitally. We cannot even connect to our surveillance cameras to stay safe; one of our neighbors’ cars was broken into last night. If we had connectivity the culprit would have been caught one of our cameras, like the dragon thief Pyat Pree when he stole Daenerys dragons. Except, we would not use dragon fire as punishment.

On your website you state:

“Putting the Customer at the Center of Everything We Do. We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short” and “Keeping you connected to what matters. COVID-19 has had a tremendous impact on nearly every aspect of our daily lives. Across Comcast, NBCUniversal, and Sky, we are working hard to do everything we can to support our customers, employees, and communities during this unprecedented time.”

Please work hard and help us connect to the world via your internet service so we are not stuck in an exiled city such as Old Valyria in Essos.

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