Wileyfox: respond to support requests and honour your warranties

Impossible to get someone from HelpDesk to respond to a query or return a call. Never follow up even though they promise. Avoid this company like he plague. I'm still waiting for my refund after 4 months

My screen stop working 4 months ago... 3 emails after I have not received any answer. Any advice? Thanks

Own 2 Spark X and a Swift, really let down by WileyFox

My swift 1 has broken 4 times had repairs replacements. currently my device is set to jan 2016 update I have no up-to-date security. or the 7.1.1

I registered my account with Wileyfox shortly after buying my phone and now, having some problems with my phone, I cannot either log in nor reset my password to my account. As if I never created one. No reply from Wileyfox.

4 weeks without response - shocking. Not even a note saying they are sorry.

My camera isn't working and no response from Wileyfox. Most annoying.

Similar issue to below - they signed for a returned phone to repair/refund 3 weeks ago and no contact from them since. Considering going via ombudsman failing this, which would be a real shame as it seemed such a promising little company.

No answer from support from a phone bought a few months ago, I think the company is bust yet they keep selling phones that will get no updates or support.

They have my phone after requesting a refund (which the agreed too) - I have signed proof they have my phone and have for (at this point) over 2 weeks. No email or phonw response or I am able to contact. I opened a despute on Paypal (as purchased directly from their website) and they havent responded to this either after 5 days (at time of writing)

I have seen literally hundreds of individual cases of people having technical issues ignored. I am sending this petition link to [email protected] in connection with my complaint and suggest you all do too

Wileyfox, do the right thing!

I think they should explain whats going on.

Do the honourable thing and support your customers.

I sent my phone to Wileyfox for a repair using the screen replacement warranty that i pad extra for and have heard nothing from them. i have sent countless emails, facebook messages and tweets and they just do not reply. they have my phone which i only bought at the end of may. I am out of pockets to the tune of £219.99. this is theft, something should be done!

I'm reporting Wileyfox to the Consumer Ombudsman as I am out of pocket almost £200 after sending my phone to them for repair on the 23rd of May. I have sent countless emails and never received a single response. They have also blocked me from their their Facebook page when I attempted to file a complaint. Absolutely pathetic. I have never sworn or been aggressive at all in any of my coresspondance with them as I work in customer service myself. I simply just want to know where my phone is and if I am ever going to get it back. Their customer support is outsourced to a company called Ascensos (possibly others, not sure).

Absolutely terrible customer service from Wileyfox, would not recommend to anyone now.

Ignore requests as I couldn't get my imei number

I bought my Wileyfox Swift 2 X back in March, but it died last week. All of my emails have been ignored and I'm left using an old phone with a cracked screen. Not what I expected from Wileyfox at all.