Status: Closed — this petition is no longer accepting signatures.
Final supporters
Wileyfox have stopped responding to support requests. This has left many owners of their devices in the lurch, when they have broken under warranty. Due to the complete silence from the Wileyfox support team, many owners of their flagship Swift 2 X devices are out of pocket by over £200.
This is an unacceptable state of affairs and an appaling way to treat your loyal customers who were willing to back a startup.
Even more outrageous is the fact that the Wileyfox marketing machine seems to be quite happy to carry on selling the same devices which are defective. Further cashing in on a product they have no intention of supporting.
Please sign this petition if you believe that Wileyfox should respond to their customers' support requests and honour their warranties.
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Updates
August 11, 2017
I have been reading through the messages you all are leaving and the frustration over these broken devices is honestly heartbreaking. Your stories illustrate exactly why this needs to be addressed and I am just humbled that you chose to trust me with yours. I am working to find the best way to get these experiences in front of someone who can actually offer us a real answer.
August 11, 2017
I am honestly overwhelmed by how many people have joined this cause. It is clear that I am not the only one frustrated by this silence, and it is your shared persistence that truly keeps this moving forward.
19 Comments
I'm reporting Wileyfox to the Consumer Ombudsman as I am out of pocket almost £200 after sending my phone to them for repair on the 23rd of May. I have sent countless emails and never received a single response. They have also blocked me from their their Facebook page when I attempted to file a complaint. Absolutely pathetic. I have never sworn or been aggressive at all in any of my coresspondance with them as I work in customer service myself. I simply just want to know where my phone is and if I am ever going to get it back. Their customer support is outsourced to a company called Ascensos (possibly others, not sure).
They have my phone after requesting a refund (which the agreed too) - I have signed proof they have my phone and have for (at this point) over 2 weeks. No email or phonw response or I am able to contact. I opened a despute on Paypal (as purchased directly from their website) and they havent responded to this either after 5 days (at time of writing)
Impossible to get someone from HelpDesk to respond to a query or return a call. Never follow up even though they promise. Avoid this company like he plague. I'm still waiting for my refund after 4 months
My screen stop working 4 months ago... 3 emails after I have not received any answer. Any advice? Thanks
Own 2 Spark X and a Swift, really let down by WileyFox
My swift 1 has broken 4 times had repairs replacements. currently my device is set to jan 2016 update I have no up-to-date security. or the 7.1.1
I registered my account with Wileyfox shortly after buying my phone and now, having some problems with my phone, I cannot either log in nor reset my password to my account. As if I never created one. No reply from Wileyfox.
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
Wileyfox have stopped responding to support requests. This has left many owners of their devices in the lurch, when they have broken under warranty. Due to the complete silence from the Wileyfox support team, many owners of their flagship Swift 2 X devices are out of pocket by over £200.
This is an unacceptable state of affairs and an appaling way to treat your loyal customers who were willing to back a startup.
Even more outrageous is the fact that the Wileyfox marketing machine seems to be quite happy to carry on selling the same devices which are defective. Further cashing in on a product they have no intention of supporting.
Please sign this petition if you believe that Wileyfox should respond to their customers' support requests and honour their warranties.
Updates
August 11, 2017
I have been reading through the messages you all are leaving and the frustration over these broken devices is honestly heartbreaking. Your stories illustrate exactly why this needs to be addressed and I am just humbled that you chose to trust me with yours. I am working to find the best way to get these experiences in front of someone who can actually offer us a real answer.
August 11, 2017
I am honestly overwhelmed by how many people have joined this cause. It is clear that I am not the only one frustrated by this silence, and it is your shared persistence that truly keeps this moving forward.
19 Comments
I sent my phone to Wileyfox for a repair using the screen replacement warranty that i pad extra for and have heard nothing from them. i have sent countless emails, facebook messages and tweets and they just do not reply. they have my phone which i only bought at the end of may. I am out of pockets to the tune of £219.99. this is theft, something should be done!
I'm reporting Wileyfox to the Consumer Ombudsman as I am out of pocket almost £200 after sending my phone to them for repair on the 23rd of May. I have sent countless emails and never received a single response. They have also blocked me from their their Facebook page when I attempted to file a complaint. Absolutely pathetic. I have never sworn or been aggressive at all in any of my coresspondance with them as I work in customer service myself. I simply just want to know where my phone is and if I am ever going to get it back. Their customer support is outsourced to a company called Ascensos (possibly others, not sure).
They have my phone after requesting a refund (which the agreed too) - I have signed proof they have my phone and have for (at this point) over 2 weeks. No email or phonw response or I am able to contact. I opened a despute on Paypal (as purchased directly from their website) and they havent responded to this either after 5 days (at time of writing)
Impossible to get someone from HelpDesk to respond to a query or return a call. Never follow up even though they promise. Avoid this company like he plague. I'm still waiting for my refund after 4 months
My screen stop working 4 months ago... 3 emails after I have not received any answer. Any advice? Thanks
Own 2 Spark X and a Swift, really let down by WileyFox
My swift 1 has broken 4 times had repairs replacements. currently my device is set to jan 2016 update I have no up-to-date security. or the 7.1.1
I registered my account with Wileyfox shortly after buying my phone and now, having some problems with my phone, I cannot either log in nor reset my password to my account. As if I never created one. No reply from Wileyfox.
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I sent my phone to Wileyfox for a repair using the screen replacement warranty that i pad extra for and have heard nothing from them. i have sent countless emails, facebook messages and tweets and they just do not reply. they have my phone which i only bought at the end of may. I am out of pockets to the tune of £219.99. this is theft, something should be done!