With the amount of money the owner of this building takes in a monthly basis, every student in the building should demand a substantial refund!!
M
Megg
10 years ago
#freewififormonica
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Wynmere Chase
10 years ago
Kelly, thank you for your message and for making us aware of what is being said. We are working to remedy this situation. We are not, and have not been passive, and the situation is not as simple as "purchasing more bandwidth". again we completely appreciate all of the concern and letting us know what is going on. We are and have been working for a solution. I was going to message you directly but you are not in our system as a resident so I was unable to contact you.
K
Kelly James
· petition starter
10 years ago
I appreciate the direct acknowledgement of this petition, however, there are many contradictions about the situation. The issue has been occurring since we moved into the complex in August. We were told that any issues regarding the wireless internet would be dealt with by Hotwire directly because The Edge had no control over it. After numerous visits and routers, we were told by Hotwire staff that the issue could only be resolved if the building purchased more bandwidth. Our Hotwire attendant told us that The Edge was passive about doing so. Once this information was brought to our attention, frustration peaked; thus starting this petition. If your claim is that there has been efforts to resolve this issue, then residents should have been informed of progress rather than being continually recommended to go through Hotwire. Our goal was to address this issue in a way that would prioritize this problem and resolve the issue in a timely manner.
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Kimberly Conicelli
10 years ago
Resident from 2014-2015
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Wynmere Chase
10 years ago
My Name is Robyn, I am the Director of IT at BET Investments which Owns The Edge at West Chester. This petition is not accurate in any way, we have been working with Hotwire to remedy the issue for many months now. Unfortunately these things take a bit of time. We will know on Tuesday, a timeline of when Hotwire will have all the equipment in for them to do the upgrade. While we appreciate the petition, this was never necessary as we have been working on it for quite some time. We appreciate everyone's input and understanding as we try to work with Hotwire to provide you with the best wifi experience we can. Please feel free to email me directly at [email protected] if you need further clarification.
K
Kevin Uzelac
10 years ago
WiFi shouldn't be an issue when paying that amount of money to live there.
K
Kristen Hushen
10 years ago
lived there last year and it was a nightmare
E
Eric Kemp
10 years ago
Used to live here, and I agree, definitely need to improve the wifi!
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Chelsea Covage
10 years ago
For the amount of money that we pay to live here, we should have better WiFi service. I shouldn't have to constantly use my phone data to look things up and then risk being charged more for my data each month just because The Edge doesn't feel the need to upgrade their Internet services.
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Jamie Levin
10 years ago
My daughter has lived there the past 2 yrs and my son will hopefully live there next year as well. It's a beautiful place to be, but also very expensive. Please don't take away wifi! These kids need some help!
A
Anne Giannopoulos
10 years ago
This is one of the main reasons my daughter is moving out
J
Jennifer Amaral
10 years ago
I'm sure all students would greatly appreciate a solution to their wifi issue. The Internet is a necessity for today's college students and I can imagine the frustration they have when the connection is poor and they're trying to get their work done! Thank you in advance for your cooperation!
K
Karlie Malinchok
10 years ago
I live there too and it is an absolute nightmare with the wifi.
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Molly Fallon
10 years ago
Doin it for Sam
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Liz
10 years ago
If I don't get my nightly Netflix fix, I'll die. Let's make moves. Wifi or bust.
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GEORGIA MOYER
10 years ago
They deserve
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Nicole Giorgi
10 years ago
My group members can't even finish their projects... Fix it so students can actually be successful.
M
Michelle Sobel
10 years ago
Featured
The wifi is awful we spend way too much money to get this kind of wifi. I'm currently sitting in the computer lab and can't contribute to a group science lab report that it due tomorrow, and two girls next to me have a timed quiz that they can't finish and are trying to contact their professors. This is a normal occurrence especially at night.
S
Savannah
10 years ago
Wondering if I'm going to be reimbursed for the extra money I've been spending on going over my data every month... As if I don't spend enough to live at The Edge.....
With the amount of money the owner of this building takes in a monthly basis, every student in the building should demand a substantial refund!!
#freewififormonica
Kelly, thank you for your message and for making us aware of what is being said. We are working to remedy this situation. We are not, and have not been passive, and the situation is not as simple as "purchasing more bandwidth". again we completely appreciate all of the concern and letting us know what is going on. We are and have been working for a solution. I was going to message you directly but you are not in our system as a resident so I was unable to contact you.
I appreciate the direct acknowledgement of this petition, however, there are many contradictions about the situation. The issue has been occurring since we moved into the complex in August. We were told that any issues regarding the wireless internet would be dealt with by Hotwire directly because The Edge had no control over it. After numerous visits and routers, we were told by Hotwire staff that the issue could only be resolved if the building purchased more bandwidth. Our Hotwire attendant told us that The Edge was passive about doing so. Once this information was brought to our attention, frustration peaked; thus starting this petition. If your claim is that there has been efforts to resolve this issue, then residents should have been informed of progress rather than being continually recommended to go through Hotwire. Our goal was to address this issue in a way that would prioritize this problem and resolve the issue in a timely manner.
Resident from 2014-2015
My Name is Robyn, I am the Director of IT at BET Investments which Owns The Edge at West Chester. This petition is not accurate in any way, we have been working with Hotwire to remedy the issue for many months now. Unfortunately these things take a bit of time. We will know on Tuesday, a timeline of when Hotwire will have all the equipment in for them to do the upgrade. While we appreciate the petition, this was never necessary as we have been working on it for quite some time. We appreciate everyone's input and understanding as we try to work with Hotwire to provide you with the best wifi experience we can. Please feel free to email me directly at [email protected] if you need further clarification.
WiFi shouldn't be an issue when paying that amount of money to live there.
lived there last year and it was a nightmare
Used to live here, and I agree, definitely need to improve the wifi!
For the amount of money that we pay to live here, we should have better WiFi service. I shouldn't have to constantly use my phone data to look things up and then risk being charged more for my data each month just because The Edge doesn't feel the need to upgrade their Internet services.
My daughter has lived there the past 2 yrs and my son will hopefully live there next year as well. It's a beautiful place to be, but also very expensive. Please don't take away wifi! These kids need some help!
This is one of the main reasons my daughter is moving out
I'm sure all students would greatly appreciate a solution to their wifi issue. The Internet is a necessity for today's college students and I can imagine the frustration they have when the connection is poor and they're trying to get their work done! Thank you in advance for your cooperation!
I live there too and it is an absolute nightmare with the wifi.
Doin it for Sam
If I don't get my nightly Netflix fix, I'll die. Let's make moves. Wifi or bust.
They deserve
My group members can't even finish their projects... Fix it so students can actually be successful.
The wifi is awful we spend way too much money to get this kind of wifi. I'm currently sitting in the computer lab and can't contribute to a group science lab report that it due tomorrow, and two girls next to me have a timed quiz that they can't finish and are trying to contact their professors. This is a normal occurrence especially at night.
Wondering if I'm going to be reimbursed for the extra money I've been spending on going over my data every month... As if I don't spend enough to live at The Edge.....