Charlie Ballard 0

Vodafone To Fix Network Issues In The City of London or Release Contracts

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We, the undersigned of this petition, have had enough of Vodafone's entirely unusable mobile data coverage in The City of London, an area including St. Paul's, Bank, Barbican, and much of the rest of downtown London.

Service issues experienced almost nonstop from the hours of 9-6 from Monday through Friday since at least the start of 2012 include:

* Being unable to make nor receive phone calls

* Not receiving notifications of voice mails nor being able to check voice mail

* Being unable to connect to the internet, aka the "endless 'Connecting...'" state

* Being unable to use apps which require mobile data, e.g., Whatsapp, Facebook, calendars, etc.

* Being unable to send nor receive emails

* Being unable to send nor receive SMS messages

We the undersigned contracted with Vodafone in full expectation of receiving regular, reliable mobile data through the course of the working day, and while we understand that occasional lag or downtime is normal, we believe that Vodafone intentionally allowed us to sign contracts with them knowing full well that their mobile network was not capable of supporting further capacity.

We believe that Vodafone's customer service responses of "we are looking into it", "it's not our fault, it's just network congestion", "try rebooting your phone", and "we're working on launching our 4G network at some point in the future -- this should fix it" are all inadequate.

We are paying a high monthly fee now, and should receive reliable mobile data service now. We therefore request that unless Vodafone can resolve their network congestion issues immediately, anyone who can supply proof that they work in The City of London should be allowed to be released from their Vodafone contract without penalty, so that they might then sign a contract with one of the many UK mobile carriers who are able to provide reliable mobile data service in the centre of London.

We appreciate your attention to this matter, and hope only that in the future all mobile carriers will focus on improved network planning, and stop adding new customers to an existing network if network capacity is at any pointe exceeded. Signed, The Customers of Vodafone UK


Employee working in EC1A 7AJ, no usable Vodafone mobile data service in The City of London since February 2012


Vodafone Customer Service's Lack of Response: "We're looking into it", every five weeks for over six months:
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