Randy Sieger 0

Advance Disclosure of Ticketmaster Fees

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The purpose of this petition is to bring attention to Ticketmaster\'s unfair business practices and request that they disclose all service charges at least 72 hours prior to the event going on sale. Ticketmaster should also standardize their fees by charging a flat rate or a percentage of the ticket cost. Have you ever purchased concert, theater, or sporting event tickets through Ticketmaster, and were shocked to find that additional "convenience" charges can add at least an additional 30% to the face value of your tickets Although these fees seem extremely high, I cannot comment on the costs associated with Ticketmaster running a profitable business, which they are entitled to do. My main issue is that the Ticketmaster service charges are not disclosed to the consumer until AFTER the event goes on sale. Purchasing event tickets online is a unique buying experience, as you must often purchase tickets immediately after they go on sale in order to get a good seat, or even get into the event at all. Once the fees are disclosed, the consumer is put under duress by being given 2 minutes, 15 seconds to decide whether or not to proceed with the purchase. There seems to be little standardization of the fees, so calculating the "true cost" of a ticket is impossible until after the event goes on sale. Below is an example of a recent Ticketmaster purchase for 3 tickets for a rock band called The Raconteurs at the Tabernacle in Atlanta, GA: Tickets: $38.50 x 3 Total Convenience Charge(s): $9.10 x 3 Total Building Facility Charge(s): $2.00 x 3 Order Processing Charge: $5.15 TOTAL CHARGES: $153.95 The service fees amounted to 33% of the ticket price and these fees are not consistent with other recent purchases. I purchased tickets to another event at the same venue and was NOT charged a Building Facility Charge. If you are fed up with Ticketmaster and feel that their practices are unfair, please sign this petition.


I am a consumer who frequently uses Ticketmaster. I feel that consumers should have the right to know the final price of a transaction before the tickets are made available for purchase.
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