![The Learning Lab to allow postpone/refund fees [covid19]](https://media.ipetitions.com/media/petition_images/7711c05e-9ad0-4329-8db2-f4224dcad29a.webp)
[Updates below- 29/03/20]
It’s interesting how different organisations behave in crisis. Kudos to travel agencies, hotels, airlines gyms and many more. Allowing us to delay trips, weddings, rollover subscriptions etc.
Today I received “The Learning Lab experience”. Due to closure they inform us there will be no refunds, no rollover, take our online learning solution at the price you paid for face to face classes. If you accept we will give you 25% off next term (which could be still non face to face)
Here’s the issue, TLL (the learning lab)
1) The digital learning is hastily put up, many parents have mentioned it’s inefficient (I’m being very kind with my words, read real feedback by parents in the comments) given the monies they have paid. It basically replaces the class environment with a bulletin board or forum board where individuals post replies to each other. With the premium parents pay they are better off enrolled in true online learning platforms, you are likely able to cover all subjects vs 1 subject in learning lab.
2) Time, not all kids are independent enough to sit through online learning, sure we parents take responsibility but many of us are also trying our best and through this solution close supervision is required. We are fine with that, but do we then still have to pay thousands to TLL?The answer is NO.
3) Some students might not even have laptops or tablets readily available, I have 2 kids btw same class. Did I also mention we have to print out worksheets? Or collect them from the center. In summary too bad if you have no or not enough devices.
4) Many of us don’t understand why TLL touted as a leader in learning are treating parents this way, the equitable way to go about doing this is allowing us to rollover lessons, not force us pay full fees for a poorer solution.
TLL many parents across Singapore have trusted you, and we hereby launch a petition to appeal to you. Listen to your customers, the current solution is poor and you cannot force it down our throats.
Survive Covid19 together, sure charge us fees to keep your business afloat, keep teachers employed but we can’t be paying full fees for online learning. Why do we need to sign up another term with you to get a discount? Seriously? Apply the discount now, Allow parents who are still not satisfied to rollover classes.
Parents copy the link in the URL & help share this appeal, no we are not trying to shut them down. But for a fair and equitable outcome to all. So many other Tuition Centers have allowed at least postponement or rollover of lessons, surely TLL can do the same.
[Update 29/03/2020]
Dear Parents thanks for your sharing your views... shockingly in 1 day we have 300+ signatures, many of you have also reached out to the mainstream media whom have responded to us, they are also aware of this petition. Various medias e.g CNA have already posted articles on tuition centers refusing refunds or rollover despite poorly planned home based learning.
I have also reached out to TLL on the petition, and they have responded reviews are being done. Thanks and do continue sharing!
Updates
Reached 500 supporters
March 30, 2020
March 28, 2020
The momentum is building toward five hundred signatures but the progress feels slow and exhausting today. We need to push past this threshold to show them we are not going away quietly. Keep putting this in front of anyone who will listen.
Reached 100 supporters
March 28, 2020
314 Comments
We simply fell that TLL failed to have their BCP in place and they should have prepared in advance with their business resilience plan to cope with the pandemic, and the burden shall not be borne by the students nor the parents!
Will not recommend any parent send their kids to TLL. This company too commercial and strictly do not entertain refund no matter how reasonably we explain to them. My son’s full term’s fee been forfeited after attended only 3 lessons.
Even with Zoom, Webex or Skype, it is still not worth it to pay so much for online lessons. All tuition centres should reduce the fee by at least 50%. Parents need to provide support and pay for additional electricity bill for e-learning at home.
It's ridiculous to leave parents with no option and take up an untried and untested e-learning for the level of fees they are charging. A 25% refund is not the solution, we shld be given an option for full refund and withdrawal.
Centre managers should have made effort to replace at least 2-3 lessons after this suspension period as kids at primary school age are unable to manage this online experience on their own. It is also ineffective as the kids are Not as engaged as before.
Hope this helps
Even now at 50/50, online vs physical class, we are still paying full price! The Teachers.., each has their own 'style' we as parent got to work around their 'style'. If anyone has suggestion, what are other alternatives, appreciate your input to [email protected]
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[Updates below- 29/03/20]
It’s interesting how different organisations behave in crisis. Kudos to travel agencies, hotels, airlines gyms and many more. Allowing us to delay trips, weddings, rollover subscriptions etc.
Today I received “The Learning Lab experience”. Due to closure they inform us there will be no refunds, no rollover, take our online learning solution at the price you paid for face to face classes. If you accept we will give you 25% off next term (which could be still non face to face)
Here’s the issue, TLL (the learning lab)
1) The digital learning is hastily put up, many parents have mentioned it’s inefficient (I’m being very kind with my words, read real feedback by parents in the comments) given the monies they have paid. It basically replaces the class environment with a bulletin board or forum board where individuals post replies to each other. With the premium parents pay they are better off enrolled in true online learning platforms, you are likely able to cover all subjects vs 1 subject in learning lab.
2) Time, not all kids are independent enough to sit through online learning, sure we parents take responsibility but many of us are also trying our best and through this solution close supervision is required. We are fine with that, but do we then still have to pay thousands to TLL?The answer is NO.
3) Some students might not even have laptops or tablets readily available, I have 2 kids btw same class. Did I also mention we have to print out worksheets? Or collect them from the center. In summary too bad if you have no or not enough devices.
4) Many of us don’t understand why TLL touted as a leader in learning are treating parents this way, the equitable way to go about doing this is allowing us to rollover lessons, not force us pay full fees for a poorer solution.
TLL many parents across Singapore have trusted you, and we hereby launch a petition to appeal to you. Listen to your customers, the current solution is poor and you cannot force it down our throats.
Survive Covid19 together, sure charge us fees to keep your business afloat, keep teachers employed but we can’t be paying full fees for online learning. Why do we need to sign up another term with you to get a discount? Seriously? Apply the discount now, Allow parents who are still not satisfied to rollover classes.
Parents copy the link in the URL & help share this appeal, no we are not trying to shut them down. But for a fair and equitable outcome to all. So many other Tuition Centers have allowed at least postponement or rollover of lessons, surely TLL can do the same.
[Update 29/03/2020]
Dear Parents thanks for your sharing your views... shockingly in 1 day we have 300+ signatures, many of you have also reached out to the mainstream media whom have responded to us, they are also aware of this petition. Various medias e.g CNA have already posted articles on tuition centers refusing refunds or rollover despite poorly planned home based learning.
I have also reached out to TLL on the petition, and they have responded reviews are being done. Thanks and do continue sharing!
Updates
Reached 500 supporters
March 30, 2020
March 28, 2020
The momentum is building toward five hundred signatures but the progress feels slow and exhausting today. We need to push past this threshold to show them we are not going away quietly. Keep putting this in front of anyone who will listen.
Reached 100 supporters
March 28, 2020
314 Comments
TLL should provide option to rollover fees or get a refund should parents choose to exercise that option. The unilateral decision to arrange replacement classes at diff times without consultation from parents is disappointing and high handed.
We simply fell that TLL failed to have their BCP in place and they should have prepared in advance with their business resilience plan to cope with the pandemic, and the burden shall not be borne by the students nor the parents!
Will not recommend any parent send their kids to TLL. This company too commercial and strictly do not entertain refund no matter how reasonably we explain to them. My son’s full term’s fee been forfeited after attended only 3 lessons.
Even with Zoom, Webex or Skype, it is still not worth it to pay so much for online lessons. All tuition centres should reduce the fee by at least 50%. Parents need to provide support and pay for additional electricity bill for e-learning at home.
It's ridiculous to leave parents with no option and take up an untried and untested e-learning for the level of fees they are charging. A 25% refund is not the solution, we shld be given an option for full refund and withdrawal.
Centre managers should have made effort to replace at least 2-3 lessons after this suspension period as kids at primary school age are unable to manage this online experience on their own. It is also ineffective as the kids are Not as engaged as before.
Hope this helps
Even now at 50/50, online vs physical class, we are still paying full price! The Teachers.., each has their own 'style' we as parent got to work around their 'style'. If anyone has suggestion, what are other alternatives, appreciate your input to [email protected]
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TLL should provide option to rollover fees or get a refund should parents choose to exercise that option. The unilateral decision to arrange replacement classes at diff times without consultation from parents is disappointing and high handed.