Detailed Account of Issues and Demands for Immediate Action:

1. Misrepresentation of Amenities and Building Features:
   • Personalization Rights: Residents were promised the ability to paint their walls, a selling point that influenced many leasing decisions. Despite numerous requests, approval has been delayed or denied without explanation, violating our lease agreements.
   • Community Facilities: Advertised amenities such as community cubbies stocked with cleaning supplies, hoovers and other handy tools have not been provided at all and our functional rooftop terrace is perpetually inaccessible due to ongoing construction, reservations, or disrepair.
2. Inaccessibility of Essential Community Facilities:
   • Bin Chutes: The closure of the garbage chute has severely impacted quality of life. This closure forces residents to manually transport their trash to the basement, a task made especially challenging by the frequent malfunctioning of the elevator servicing the basement and flooding in the basement. This issue is particularly burdensome when disposing of heavy or bulky items. We require that the garbage chute be reopened promptly or that an alternative, accessible solution be provided to all residents to manage their waste efficiently.
   • Malfunctioning Intercom Systems: The building’s intercom system, essential for allowing couriers and guests entry, has consistently failed to function. This defect requires residents to hastily prepare and descend multiple floors to grant access, as neither couriers nor guests are permitted to proceed to apartment doors directly. This situation imposes undue stress and inconvenience, particularly given the frequent elevator issues. We urge an urgent repair or replacement of the intercom system to ensure residents can communicate effectively with visitors and manage entry without unnecessary hardship.
3. Critical Safety Failures:
   • Fire Safety Violations: Numerous fire doors are either faulty or jam frequently, trapping residents or hindering movement during emergency drills. Additionally, several fire alarms are dysfunctional or have not been inspected within the legally required intervals, compromising our safety.
   • Lift Outages: The recurrent unavailability of elevators has disproportionately affected residents with mobility and health issues, the elderly, and families with small children, forcing them to climb up to 34 flights of stairs on a regular basis.
4. Neglect in Essential Services and Infrastructure:
   • Water Supply Interruptions: The building has experienced significant hot water failures, with some units lacking hot water for extended periods up to six months. Total days without any building-wide hot water supply this year amounts to 25, which is unacceptable and infringes on our basic tenant rights.
   • Leakages and Flooding: Persistent water leaks have led to flooding in communal areas such as the reception and basement, with minimal efforts made towards mitigation. This negligence has caused significant damage to personal property and rendered some living spaces uninhabitable.
5. Health Hazards from Poor Building Maintenance:
   • Mold Infestation: Due to continual water intrusion, mold has proliferated, particularly through communal ventilation systems, posing severe health risks. Despite some attempts at remediation in specific individual flats, there has been no comprehensive plan to prevent recurrence, to monitor air quality or to halt any further spread.
   • Improper Sealing of Windows and Doors: The sealing rubber around windows and doors has been defective since we moved in, reported repeatedly over the last two years. Responses have been inadequate, suggesting makeshift fixes like using a spoon to push the seal back into place, which have not resolved the issue. This has resulted in significant discomfort during winter months, with cold air freely entering the flats, greatly diminishing our living conditions.
   • Inadequate Cleaning Services: Contrary to promises made at the time of leasing, the cleaning of hallways and communal areas is severely lacking, with our floor being vacuumed perhaps only once a month. This neglect contributes to an unclean and poorly maintained living environment, contrary to the standards advertised.
6. Management’s Lack of Responsiveness and Accountability:
   • Unresponsiveness and Lack of Communication: Attempts to address these issues through established channels have been met with silence or inadequate responses. Emergency contact numbers are frequently out of service, and management personnel are seldom on-site or available by phone.
   • Inadequate Staff Training: Frontline staff, although courteous for the most part, lack the training and authority to address these severe issues effectively, indicating a failure in management's commitment to adequately support and prepare their employees.
7. Management’s Direct Violations:
   • Unauthorized Entry by Staff: There have been instances where staff members have entered apartments without providing prior notice, under the mistaken belief that these units were unoccupied. This not only violates the tenants' right to privacy but also breaches legal requirements for notifying tenants in advance of any intended entry, except in emergency situations.
   • Unjust Issuance of Section 21 Notices: Residents have reported receiving Section 21 eviction notices unjustly, particularly after persistently inquiring about lease renewals for several months. This practice not only undermines the trust between tenants and management but also appears retaliatory in nature, given the timing following requests for tenancy continuance
   • GDPR Violations and Breach of Privacy: There have been multiple instances where staff members were overheard discussing sensitive tenant information openly in communal areas. This includes conversations about late rental payments, eviction notices, and private disputes among residents. Such discussions not only breach General Data Protection Regulation (GDPR) guidelines but also compromise the privacy and dignity of the tenants involved. We demand an immediate review of staff protocols and the implementation of strict measures to ensure such breaches do not occur in the future.