Protect the consumers: stolen mobile phones & the fraudulent usage by criminals, phone bills should not be passed to its legitimate owners. Regulation should be passed to impose mobile companies to contact legitimate owners if unusual amount of phone calls has been made.
Despite the fact that there are over 2 million mobile phones stolen each year in the UK alone, there are no regulations to make mobile companies inform their customers when fraudulent or any abnormal amount of calls are made on their mobile phones.
On the other hand, banks such as HSBC would have their customer service team call and inform their customer immediately if any unusual amout from any atypical location is been withdrawn or used. If the spending is not by the legitimate account holder, then the amount is usually returned.
So why mobile phone companies imposes the bill to the legitimate owner when mobile phones are lost or stolen? Sometimes reporting the theft to have the mobile phone barred takes a while. Clever criminals sets up a premium rate usually to Nigeria and your SIM card will be used to run a ridiculous amount on your bill. Moreover, mobile companies cannot trace these internationals calls until up to 3 months later nor can they pick up these bogus phone calls until it is over £50.00 usage per calls and usually criminals stops and re-dials again before hitting the £50.00 mark despite the fact that these calls are made on an automated basis every 2-3 minutes throughout the date.
Currently there are no regulation to make mobile companies inform their customers of their unusual mobile phone usage which is the reason why I am requesting for your kind petition to change this.
Your cooperation will be much appreciated.
A victim myself with a £1200 phone bill (all calls to Nigeria) run in 2 days.
Updates
July 20, 2010
The volume of support has reached a level that allows me to initiate formal requests for meetings with regulatory oversight bodies. I am currently drafting a briefing paper that details how current billing practices neglect consumer protection standards.
6 Comments
VODAFONE ARE THE WORST. had to pay 400 quid for calls i never made. they didnt even flag it as suspicious. never again.
Banks do it so why cant these companies?? Its just greed pure and simple.
This really needs to change. Its not right that the victim has to pay for a criminals actions.
If the systems there to catch it they should use it. They just want the money.
Happened to me last year. Vodafone refused to budge on a massive bill after my phone was pinched. Total nightmare trying to prove it wasnt me.
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Protect the consumers: stolen mobile phones & the fraudulent usage by criminals, phone bills should not be passed to its legitimate owners. Regulation should be passed to impose mobile companies to contact legitimate owners if unusual amount of phone calls has been made.
Despite the fact that there are over 2 million mobile phones stolen each year in the UK alone, there are no regulations to make mobile companies inform their customers when fraudulent or any abnormal amount of calls are made on their mobile phones.
On the other hand, banks such as HSBC would have their customer service team call and inform their customer immediately if any unusual amout from any atypical location is been withdrawn or used. If the spending is not by the legitimate account holder, then the amount is usually returned.
So why mobile phone companies imposes the bill to the legitimate owner when mobile phones are lost or stolen? Sometimes reporting the theft to have the mobile phone barred takes a while. Clever criminals sets up a premium rate usually to Nigeria and your SIM card will be used to run a ridiculous amount on your bill. Moreover, mobile companies cannot trace these internationals calls until up to 3 months later nor can they pick up these bogus phone calls until it is over £50.00 usage per calls and usually criminals stops and re-dials again before hitting the £50.00 mark despite the fact that these calls are made on an automated basis every 2-3 minutes throughout the date.
Currently there are no regulation to make mobile companies inform their customers of their unusual mobile phone usage which is the reason why I am requesting for your kind petition to change this.
Your cooperation will be much appreciated.
A victim myself with a £1200 phone bill (all calls to Nigeria) run in 2 days.
Updates
July 20, 2010
The volume of support has reached a level that allows me to initiate formal requests for meetings with regulatory oversight bodies. I am currently drafting a briefing paper that details how current billing practices neglect consumer protection standards.
6 Comments
Ridiculous. My husband got hit with a huge bill just days after losing his handset. Should be illegal!
VODAFONE ARE THE WORST. had to pay 400 quid for calls i never made. they didnt even flag it as suspicious. never again.
Banks do it so why cant these companies?? Its just greed pure and simple.
This really needs to change. Its not right that the victim has to pay for a criminals actions.
If the systems there to catch it they should use it. They just want the money.
Happened to me last year. Vodafone refused to budge on a massive bill after my phone was pinched. Total nightmare trying to prove it wasnt me.
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Ridiculous. My husband got hit with a huge bill just days after losing his handset. Should be illegal!