We, the undersigned residents of the Town of Shutesbury, MA and DSL customers have been experiencing extremely slow internet speeds for the past several months. We are paying for up to 3MB/second but are often only getting between 0.4Mb/sec and 1.7Mb/sec. In other words, we are paying for high-speed internet and not receiving it.

We understand from one of your Verizon technicians that the problem is that the router serving us is five years old, is overcapacity, and has not been upgraded or maintained since.

We request that you either update your local equipment so that we receive the service we are paying for, or refund to us from 56.6% to up to 77.7% for those hours in which internet service falls so far below the speed you advertise and for which you charge.