WE WON!! SODASTREAM HAS FINALLY AGREED TO HONOR OUR ORDERS AND SHIP EVERY SINGLE MACHINE!! I AM BEYOND EXCITED THAT WE REFUSED TO BACK DOWN UNTIL THEY OWNED UP TO THEIR PROMISE!! KEEP A CLOSE EYE ON YOUR INBOX FOR CONFIRMATION EMAILS BECAUSE WE ACTUALLY MADE THIS HAPPEN!!
February 26, 2014
Final supporters
These orders were made between Sunday 8th and Monday 9th Dec 2013, some with a voucher code, some without.
Up until Thursday 12 Dec, they were still taking money from people's credit cards. Some people received their orders, some got a cancellation email... most of us got neither.
On Friday 13th Dec, Soda Stream UK Wrote a status on their Facebook page cancelling all orders. They did not cancel orders by email, just on Facebook.
They kept asking people to email them for further information... knowing they were still in working hours, but had put their email service to "out of office" so we all got an automated reply.
We as a group paid for a machine, you approved our order and took our money, this is a contract.
Now, we would like our machines please. I do not want a refund.. i want what i paid for.
I refuse to be ignored like you are currently doing, this will not go away and neither will we.
We the undersigned are your customers waiting for our machines and other like minded people who believe what you are doing is wrong.
65 Comments
The worst customer service ever- money has been taken from my account and no cancellation email received. Even if was a genuine mistake, it could have been turned to your advantage by honouring the many sales and happy customers continuing to buy your gas/syrups etc. Should have been everyone or no one that got their order. Atrocious behaviour, especially from such a big company.
I am disgusted with the treatment, took my money approved my order and haven't received a refund or the machine or any correspondence for that matter! Bloody annoying when my partner orded at the same and has received the syrup but no machine !! I want my machine please!
Calling their customers 'naughty people' isn't on either. Okay, so there are worse things to call people, but passing the buck onto their customers and potential customers, is in no way professional.
It's a breach of contract if these orders are not fulfilled. The t's and c's at the time meant a contract was formed when the order status changed to approved.
Also not everyone has facebook to see the message, so that is not fair on those who are still waiting
I ordered just the plain product on their website, no code, just the discount they were given. The cash has been taken...no email other than a confirmation...and no machine. DISGRACEFUL
I, like many people purchased a Sodastream Machine from Sodastream UK. They took my money from my credit card and changed the status of my order online from "new order" to "approved". These orders were made between Sunday 8th and Monday 9th Dec 2013, some with a voucher code, some without. Up until Thursday 12 Dec, they were still taking money from people's credit cards. Some people received their orders, some got a cancellation email... most of us got neither. On Friday 13th Dec, Soda Stream UK Wrote a status on their Facebook page cancelling all orders. They did not cancel orders by email, just on Facebook. They kept asking people to email them for further information... knowing they were still in working hours, but had put their email service to "out of office" so we all got an automated reply. We as a group paid for a machine, you approved our order and took our money, this is a contract. Now, we would like our machines please. I do not want a refund.. i want what i paid for. I refuse to be ignored like you are currently doing, this will not go away and neither will we. We the undersigned are your customers waiting for our machines and other like minded people who believe what you are doing is wrong.
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WE WON!! SODASTREAM HAS FINALLY AGREED TO HONOR OUR ORDERS AND SHIP EVERY SINGLE MACHINE!! I AM BEYOND EXCITED THAT WE REFUSED TO BACK DOWN UNTIL THEY OWNED UP TO THEIR PROMISE!! KEEP A CLOSE EYE ON YOUR INBOX FOR CONFIRMATION EMAILS BECAUSE WE ACTUALLY MADE THIS HAPPEN!!
February 26, 2014
Final supporters
These orders were made between Sunday 8th and Monday 9th Dec 2013, some with a voucher code, some without.
Up until Thursday 12 Dec, they were still taking money from people's credit cards. Some people received their orders, some got a cancellation email... most of us got neither.
On Friday 13th Dec, Soda Stream UK Wrote a status on their Facebook page cancelling all orders. They did not cancel orders by email, just on Facebook.
They kept asking people to email them for further information... knowing they were still in working hours, but had put their email service to "out of office" so we all got an automated reply.
We as a group paid for a machine, you approved our order and took our money, this is a contract.
Now, we would like our machines please. I do not want a refund.. i want what i paid for.
I refuse to be ignored like you are currently doing, this will not go away and neither will we.
We the undersigned are your customers waiting for our machines and other like minded people who believe what you are doing is wrong.
65 Comments
I hear (via hotukdeals and facebook) that my order has been cancelled. I ordered on Monday, they took my money on Wednesday after sending out cancellation emails to other people. The order status on my account says 'approved'. I've been waiting patiently and havent heard from sodastream at all.
The worst customer service ever- money has been taken from my account and no cancellation email received. Even if was a genuine mistake, it could have been turned to your advantage by honouring the many sales and happy customers continuing to buy your gas/syrups etc. Should have been everyone or no one that got their order. Atrocious behaviour, especially from such a big company.
I am disgusted with the treatment, took my money approved my order and haven't received a refund or the machine or any correspondence for that matter! Bloody annoying when my partner orded at the same and has received the syrup but no machine !! I want my machine please!
Calling their customers 'naughty people' isn't on either. Okay, so there are worse things to call people, but passing the buck onto their customers and potential customers, is in no way professional.
It's a breach of contract if these orders are not fulfilled. The t's and c's at the time meant a contract was formed when the order status changed to approved.
Also not everyone has facebook to see the message, so that is not fair on those who are still waiting
I ordered just the plain product on their website, no code, just the discount they were given. The cash has been taken...no email other than a confirmation...and no machine. DISGRACEFUL
I, like many people purchased a Sodastream Machine from Sodastream UK. They took my money from my credit card and changed the status of my order online from "new order" to "approved". These orders were made between Sunday 8th and Monday 9th Dec 2013, some with a voucher code, some without. Up until Thursday 12 Dec, they were still taking money from people's credit cards. Some people received their orders, some got a cancellation email... most of us got neither. On Friday 13th Dec, Soda Stream UK Wrote a status on their Facebook page cancelling all orders. They did not cancel orders by email, just on Facebook. They kept asking people to email them for further information... knowing they were still in working hours, but had put their email service to "out of office" so we all got an automated reply. We as a group paid for a machine, you approved our order and took our money, this is a contract. Now, we would like our machines please. I do not want a refund.. i want what i paid for. I refuse to be ignored like you are currently doing, this will not go away and neither will we. We the undersigned are your customers waiting for our machines and other like minded people who believe what you are doing is wrong.
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I hear (via hotukdeals and facebook) that my order has been cancelled. I ordered on Monday, they took my money on Wednesday after sending out cancellation emails to other people. The order status on my account says 'approved'. I've been waiting patiently and havent heard from sodastream at all.