If local knowledge, experience and interest is lost it will never be recovered and the committment of local staff to THEIR communities cannot be replaced or replicated by a centralised response. The challenges of understanding some North East dialects will in itself present challenges for remote operators, will lead to delays, errors in recording and sadly on occassion non attendance!
B
Blair Thomson
10 years ago
Another display of irresponsibility... how much more do our blue light services have to suffer?!
S
Stephen Walker
10 years ago
I have experience of remote call centres. Doctor coming from Skye 'will be with you (Isle of Lewis) in 30 mins'. Warp travel I guess!
A
Anonymous
10 years ago
The SNP want decisions to be taken away from Central Government and transferred locally. Why then do they want to take away a local service and make it Central???
S
Sheila Aitken
10 years ago
Please don't close the call centres - disaster looms
D
DAVID STUART
10 years ago
Vital local knowledge will be lost if we close our Call Centres. Technology is no substitute for local knowledge
A
Anonymous
10 years ago
For the Emergency Services to be efficient and effective, local Control Rooms are absolutely essential.
S
Stewart Milne
10 years ago
Local knowledge is vital to good service
I
Irene mitchell
10 years ago
I agree
B
Bill Black
10 years ago
Having been a Grampian Police officer I have no doubt that by moving the call centres away would lose the valuable local knowledge that allows those in the control rooms to send units to locations without any delay. As mentioned by Mike Donald, we have seen too many mistakes made by the current set up of Police Scotland so why make another blunder, stick to what works.
R
Rosella Tucker
10 years ago
I remember the local call centers in Aberdeen - always answered when help was required - manned in those days by personnel attached to Grampian Police !!!!!
M
Mike Donald
10 years ago
There is absolutely no substitute for local knowledge. Already within the current Police Scotland scenario, we have seen terrible mistakes made. Save our local Call Centres!
B
Bill McKenzie
10 years ago
Local knowledge is paramount for operators in Police call centres. eg Someone in a call centre in the south of Scotland taking a call about a man breaking into a house on the South Deeside Road, Aberdeenshire at Fingin (spelled Finzean) which is near Strawn (spelled Strachan) just wouldn't have a clue and as such could cause a delay in the culprit being caught and dealt with.
E
Edwin Fraser
10 years ago
I envisage loss of essential local knowledge leading to a poorer service, loss of efficiency and potentially fatal consequences. Please reconsider this dangerous decision
A
Allan Constable
10 years ago
Local knowledge ages lives.
D
David Walker
10 years ago
The quality of service to the public has already been eroded, and the loss of regional call centres will compound that poor service even more.
A
Anonymous
10 years ago
Keep call centre, staffed by people who know the area.
P
Pat Paterson
10 years ago
It is vital in the interest of public safety that they are kept local.
E
ella davidson
10 years ago
Local knowledge is s must in an emergency
I
Ian crothers
10 years ago
Another one size fits all. Keep it local and retain all the knowledge and experience. That cannot be achieved from a centre 100 miles away staffed by people who have no ideas about localities, dialect and unique policing needs.
Another disaster in the making.
If local knowledge, experience and interest is lost it will never be recovered and the committment of local staff to THEIR communities cannot be replaced or replicated by a centralised response. The challenges of understanding some North East dialects will in itself present challenges for remote operators, will lead to delays, errors in recording and sadly on occassion non attendance!
Another display of irresponsibility... how much more do our blue light services have to suffer?!
I have experience of remote call centres. Doctor coming from Skye 'will be with you (Isle of Lewis) in 30 mins'. Warp travel I guess!
The SNP want decisions to be taken away from Central Government and transferred locally. Why then do they want to take away a local service and make it Central???
Please don't close the call centres - disaster looms
Vital local knowledge will be lost if we close our Call Centres. Technology is no substitute for local knowledge
For the Emergency Services to be efficient and effective, local Control Rooms are absolutely essential.
Local knowledge is vital to good service
I agree
Having been a Grampian Police officer I have no doubt that by moving the call centres away would lose the valuable local knowledge that allows those in the control rooms to send units to locations without any delay. As mentioned by Mike Donald, we have seen too many mistakes made by the current set up of Police Scotland so why make another blunder, stick to what works.
I remember the local call centers in Aberdeen - always answered when help was required - manned in those days by personnel attached to Grampian Police !!!!!
There is absolutely no substitute for local knowledge. Already within the current Police Scotland scenario, we have seen terrible mistakes made. Save our local Call Centres!
Local knowledge is paramount for operators in Police call centres. eg Someone in a call centre in the south of Scotland taking a call about a man breaking into a house on the South Deeside Road, Aberdeenshire at Fingin (spelled Finzean) which is near Strawn (spelled Strachan) just wouldn't have a clue and as such could cause a delay in the culprit being caught and dealt with.
I envisage loss of essential local knowledge leading to a poorer service, loss of efficiency and potentially fatal consequences. Please reconsider this dangerous decision
Local knowledge ages lives.
The quality of service to the public has already been eroded, and the loss of regional call centres will compound that poor service even more.
Keep call centre, staffed by people who know the area.
It is vital in the interest of public safety that they are kept local.
Local knowledge is s must in an emergency
Another one size fits all. Keep it local and retain all the knowledge and experience. That cannot be achieved from a centre 100 miles away staffed by people who have no ideas about localities, dialect and unique policing needs. Another disaster in the making.