"We are writing to express concerns we have regarding the Kindercare Center located at 1700 Providence Road, Charlotte North Carolina, 28207.
It has come to our attention that professional cleaning services are not being utilized at this facility, and it is your corporate policy that requires the teachers at our center should perform all necessary housekeeping services as part of their daily duties.
We have addressed our concerns with the Director of our Center, who advised we should contact Kindercare Corporate to address these issues.
We appreciate the fact that teachers are required to maintain a certain level of cleanliness and sanitization in their rooms, and we understand that basic cleaning may reasonably be a portion of the teachers’ job requirements. However, as parents we have chosen to place our children in a learning environment where the main focus is on education. We have witnessed all too often that the gravity of these housekeeping duties put an unreasonable and unnecessary strain on our teachers. We have also noticed that in the afternoon during pick-up hours the focus seems to be more on cleaning and sanitization than learning activities.
Again, we do not fault the teachers or staff, as we understand the Center closes at 6:30, and in order to meet their housekeeping requirements by the time their shifts end, the washing and sanitization must begin in the afternoon hours. The housekeeping duties are a tremendous task, and too many of us have witnessed the toll this has taken on the quality of services the Center is able to provide throughout the entire day. Given that we are paying for our children to be provided with childcare and educational services by their teachers from 6:30 am until 6:30 pm, we hope you can appreciate our frustration.
The lack of housekeeping services, and the toll it takes on the children and teachers, has never been more apparent than the latest flu outbreak at our Center. Within a short time period, we had approximately 37 confirmed flu cases and attendance dropped to fifty percent. The amount of teacher resources that were diverted to daily sanitization and housekeeping services in order to help ensure the health of our children was astounding and concerning.
In light of these issues, we are asking that housekeeping services be provided to our Center on a regular basis, by a professional, licensed and insured cleaning company, in order to provide our teachers with the ability to focus on their primary job of teaching our children.
We are confident this is not an unusual or unnecessary request. In fact, we have confirmed with other childcare centers in our immediate area that they all provide regular housekeeping services and this tremendous responsibility of cleaning and sanitizing is not tasked to the teachers.
We assume you are aware of the importance of abiding by the industry standards for maintaining cleanliness and sanitization in a childcare environment. With the threat of communicable disease and our own flu epidemic within the Center, we cannot over-stress the role of cleanliness in maintaining the health of our children. Many of the undersigned concerned parents work in healthcare and legal fields, where they are aware of the importance of these issues.
We also wish to place you on formal notice of not only the health risks to our children that stem from the above issues, but also the legal and reputational risks to your corporation should our concerns go unaddressed.
We respectfully request acknowledgement of receipt of this demand, as well as a formal decision on this issue within the next 30 days. Thank you for your attention in this matter."
Updates
February 26, 2019
I have been reading your stories about the conditions at the center and it is clear that many of you feel the same way about our teachers being stretched too thin. This is entirely because of the community rallying around the staff and I am just humbled to be a small part of it. I am currently organizing the feedback to ensure that anyone who looks at this sees that the current expectations are simply not sustainable.
Reached 100 supporters
February 26, 2019
25 Comments
With the recent flu outbreak that we had at the center, it became very apparent that the teachers were most focused on cleaning the classrooms to keep our kids safe and healthy. Thank you for your consideration in keeping the main focus on education and human interaction while also reducing the burden on our teachers.
It’s not reasonable to require the teachers to do all the cleaning every day in addition to all their myriad responsibilities to our children. Do the right thing by investing in a cleaning crew and let the teachers teach and care for the children as intended.
This would be a great addition to the center especially during cold/flu season and when other highly contagious diseases are going around the center.
This is a no brainer. The teachers first, second, and third responsibilities are to care for the children. An outside professional company should focus on cleanliness of the facility.
I agree and we do need professional cleaning services at the center so that our children can be attended by the teachers in second half of the day without extra responsibility of cleaning up.
This is a must for our children's facility.
This would definitely be a benefit to our children and our caretakers! Thank you for all you do!!
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"We are writing to express concerns we have regarding the Kindercare Center located at 1700 Providence Road, Charlotte North Carolina, 28207.
It has come to our attention that professional cleaning services are not being utilized at this facility, and it is your corporate policy that requires the teachers at our center should perform all necessary housekeeping services as part of their daily duties.
We have addressed our concerns with the Director of our Center, who advised we should contact Kindercare Corporate to address these issues.
We appreciate the fact that teachers are required to maintain a certain level of cleanliness and sanitization in their rooms, and we understand that basic cleaning may reasonably be a portion of the teachers’ job requirements. However, as parents we have chosen to place our children in a learning environment where the main focus is on education. We have witnessed all too often that the gravity of these housekeeping duties put an unreasonable and unnecessary strain on our teachers. We have also noticed that in the afternoon during pick-up hours the focus seems to be more on cleaning and sanitization than learning activities.
Again, we do not fault the teachers or staff, as we understand the Center closes at 6:30, and in order to meet their housekeeping requirements by the time their shifts end, the washing and sanitization must begin in the afternoon hours. The housekeeping duties are a tremendous task, and too many of us have witnessed the toll this has taken on the quality of services the Center is able to provide throughout the entire day. Given that we are paying for our children to be provided with childcare and educational services by their teachers from 6:30 am until 6:30 pm, we hope you can appreciate our frustration.
The lack of housekeeping services, and the toll it takes on the children and teachers, has never been more apparent than the latest flu outbreak at our Center. Within a short time period, we had approximately 37 confirmed flu cases and attendance dropped to fifty percent. The amount of teacher resources that were diverted to daily sanitization and housekeeping services in order to help ensure the health of our children was astounding and concerning.
In light of these issues, we are asking that housekeeping services be provided to our Center on a regular basis, by a professional, licensed and insured cleaning company, in order to provide our teachers with the ability to focus on their primary job of teaching our children.
We are confident this is not an unusual or unnecessary request. In fact, we have confirmed with other childcare centers in our immediate area that they all provide regular housekeeping services and this tremendous responsibility of cleaning and sanitizing is not tasked to the teachers.
We assume you are aware of the importance of abiding by the industry standards for maintaining cleanliness and sanitization in a childcare environment. With the threat of communicable disease and our own flu epidemic within the Center, we cannot over-stress the role of cleanliness in maintaining the health of our children. Many of the undersigned concerned parents work in healthcare and legal fields, where they are aware of the importance of these issues.
We also wish to place you on formal notice of not only the health risks to our children that stem from the above issues, but also the legal and reputational risks to your corporation should our concerns go unaddressed.
We respectfully request acknowledgement of receipt of this demand, as well as a formal decision on this issue within the next 30 days. Thank you for your attention in this matter."
Updates
February 26, 2019
I have been reading your stories about the conditions at the center and it is clear that many of you feel the same way about our teachers being stretched too thin. This is entirely because of the community rallying around the staff and I am just humbled to be a small part of it. I am currently organizing the feedback to ensure that anyone who looks at this sees that the current expectations are simply not sustainable.
Reached 100 supporters
February 26, 2019
25 Comments
My children have attended Providence Road KinderCare for 3 years now. I think that this would be a wonderful change for our teachers and our children.
With the recent flu outbreak that we had at the center, it became very apparent that the teachers were most focused on cleaning the classrooms to keep our kids safe and healthy. Thank you for your consideration in keeping the main focus on education and human interaction while also reducing the burden on our teachers.
It’s not reasonable to require the teachers to do all the cleaning every day in addition to all their myriad responsibilities to our children. Do the right thing by investing in a cleaning crew and let the teachers teach and care for the children as intended.
This would be a great addition to the center especially during cold/flu season and when other highly contagious diseases are going around the center.
This is a no brainer. The teachers first, second, and third responsibilities are to care for the children. An outside professional company should focus on cleanliness of the facility.
I agree and we do need professional cleaning services at the center so that our children can be attended by the teachers in second half of the day without extra responsibility of cleaning up.
This is a must for our children's facility.
This would definitely be a benefit to our children and our caretakers! Thank you for all you do!!
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My children have attended Providence Road KinderCare for 3 years now. I think that this would be a wonderful change for our teachers and our children.