Petition regarding Pinaroo Leisure Park, Muswellbrook, NSW Hunter Valley, located at 8569 New England Highway, Muswellbrook 2333. All you need to do is "Google" them.

WARNING FOR: Inability to obtain refunds, even after being asked to leave, when there is underservicing of rooms. Rude and unhelpful customer service. Underserviced rooms, including no water for showers, toilets. Kicking out people at 4am in the morning on Easter. Loud abuse and threats. Commonly threatens eviction of tenants. DRIVE THESE GUYS OUT OF BUSINESS!!

NB: And yes, 3 of the 5 "one star" ratings below is SINCE a "Glenn & Suzzanne" took over the place in July 2013, and endeavoured to say they would change things (http://www.exploreaustralia.net.au/New-South-Wales/Hunter-Valley-and-Coast/Muswellbrook/Pinaroo-Leisure-Park):
"Please note that the Pinarroo Leisure Park is now under new ownership, as well as the appointment of new Managers. All guests and visitors are now treated with the utmost respect. We look forward to receiving feedback from those who stay with us, so continued improvements can be made."

Clearly, "Glenn & Suzanne" have NOT changed the place.

Here's a few examples:

Dated Apr 18 2014 from "ianyelts": (https://www.ozbargain.com.au/node/140995)
"We booked a 2 night stay... The electric room key wouldn't work so we rang the Owner who's husband came out and reprogrammed it. He seemed nice enough and saw we had a small Spoodle dog through the car window, but walked away without saying anything. At 4am Easter Friday whilst we were sleeping, the Owner's husband woke us up at 4am and told us to leave within 15 minutes, or they would call the Police. Our dog is quiet and housetrained and did not even bark once and it did not say Pets Not Allowed anywhere in the ad. We paid for two nights via Quickbeds and they refused to give us a refund even for the 2nd night. The Owner conversed with me by phone, and did not even have the guts to face me in person." It costed Ian $75 per night

Dated Mar 16 2014: (http://www.tripadvisor.com.au/Hotel_Review-g261623-d3836131-Reviews-Pinaroo_Leisure_Park-Muswellbrook_New_South_Wales.html)
"I have never met anyone more rude and unhelpful than this place. Some places actually go out of your way to make your stay unpleasant and this was one of them. They were just not interested in our booking or having us stay for 4 weeks... No over the phone booking for ensuite site, you just have to turn up and try your luck. Won't stay here again. We decided to move else where and give our money to someone else." Gentleman was travelling on business

Dated January 2014: (https://plus.google.com/117796670629302960849/about?gl=au&hl=en; translate from Dutch to English using Google Translate)
"We stayed one night here, many caravans where workmen overnight. We were the only 'real' campers. We got a place at a camp kitchen. All right. Unfortunately the owner after half an hour was reported that the water had jumped, no water, shower and toilet so. Also no compensation"

[To be fair, "Glenn & Suzanne" took over the place in July 2013, so ratings before this time, i.e. anything below, applies to the previous owners - so it applies only to the location itself, not the management]

Dated December 2012 from "Donella": (http://turu.com.au/parks/nsw/hunter/pinaroo-leisure-park.aspx)
"Absolutely disgusting treatment! Visitors are treated like second rate citizens! My two little boys & myself visited after 2 hrs of driving and it was 40 degree heat so we went to their pool only to be asked to get out of the pool. We weren't loud the kids were well behaved we only had just walked into the pool area and the Owner comes in and informs us that guests may not use the pool and that myself and my 2 year old and 7 year old had to leave. I actually thought he was making a joke as it was so hot and his request was so bizarre, but he was serious and then started loudly abusing my sister and threatening her and her family of eviction - I was in shock and this man just ranted and raved on and on! I have travelled all over Australia and to other parts of the world and have NEVER been treated like this EVER! Absolutely Appauling!"

Dated 2012: (http://www.exploreaustralia.net.au/New-South-Wales/Hunter-Valley-and-Coast/Muswellbrook/Pinaroo-Leisure-Park)
"According to the park manager (who treated us like an inconvenience): it's not really a holiday park anymore . The tenants are mostly mine workers. If the rudeness of the park manager is anything to go by, Muswellbrook may not be interested in the tourist dollar anymore. Maybe it's the miners dollar now."