Petition to Discord Inc. for Improved Customer Support and Reduced Reliance on AI-Generated Responses

Luciano Delaude

I'm having issues with my account and discord is not solving them

Support system is a jome

ITS SO SLOW AND ITS COPY PASTED I HATE IT

incase seen by a real Discord staff member, my username is dankplank I really wish you would look into your database and see the logs of a chat I had with an account that was flagged stolen later down the conversation. I had a clean record for 9 almost 10 years, and didn't do anything to break ToS or Guidelines. when the stolen account lost access to my account they started spamming me with threats and number texts that is most likely the dude trying to phish for my information. I am 100% sure there is edited text within the conversation when the dude clearly wasn't having his way so he resorted to get me terminated.

100% Signing it. I got banned once for literally no reason, now i need to use another account because of support

Being IP-Banned for nothing

7 months ago Featured

Discord.... your automated system is causing more victims than it is catching real offenders. there are servers out there with a lot of heinous stuff, and people with malicious intent framing others with an editing exploit. Please update your Clyde bot to catch on when people edit conversations, as well as update your support system. I can easily get into contact with other businesses but Discord it's like talking to a brick wall, with the AI automatically solving issues that have not been resolved.

(In case a REAL Discord staff member ever sees this) My user is @pinkfrenchtip About two or so weeks ago, I got an invite from my friend (which I now know wasn’t really my friend but a hacked version of him) to a server. The server was promoted as a fan server for the artist ASAP ROCKY, and I decided to join for fun, especially since my “friend” was the one who invited me. Days go on, and I forget I am in the server. I never once interacted with anyone in the server or typed a thing—no contribution to the server whatsoever, except just a join. I later found out, based on the violation, that I received the same ASAP ROCKY themed server now became a server where violence and graphic content were shared. It saddens me that a server I took ZERO part in cost me my first-ever Discord account. I take Discord's community guidelines very seriously and would never intentionally break any rules. I was not involved in any rule-breaking activities on the server, and I would appreciate your understanding in this matter. If possible, I would be grateful for a second chance, and I am willing to work with you to resolve any concerns you may have. In the future, I promise always to review the servers I am in and make sure that they always follow Discord’s TOS. Please let me know if there is any additional information I can provide. Thank you for your time and consideration.

I wish Discord would consider permanently banning users for being a part of a server they were not aware of to see if they've made any contributions to the server.

They suspended my account for ban evasion even though all i did was use my mobile data, fix this.

7 months ago Featured

I was banned on September 1st for "child safety". I've tried appealing a few times since then, but my tickets were closed instantly with no emails regarding them.

7 months ago Featured

I still didn't got my account back after half year because support is closing my tickets without reading them

the person who wrote that petition is spilling facts

Lets gooo

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