Petition by Admirals Quay Residents

I own an apartment in The Moresby and I am also keen to know if there is a Resident's/Home Owner's Association. I notice that in spite of requests for refunds due to services not rendered, service charges have in fact increased by around 35%! I am interested to know if anyone else is planning to have the charges reviewed. Nick Forsey

Very poor service, a joint resident action is needed to resolve many of the issues raised, as managing agents seem to ignore anything they are unwilling address.

hi, I realise that this is from over a year ago but only just found it! I own a flat on the site. can anyone tell me if there is a current residents association? I am having many ongoing issues with bigwood and wondered if anyone else was considering a tribunal?

I've also been threatened with court for non payment of service charges....they were sending all the service charge invoices to my old address!!!!

Absolutely disgusted by the poor communication and complete lack of professionalism shown by CP Bigwood towards myself (and clearly many other residents as well).

re Moresby Major problem - stay open window stays have NOT been fitted. Windows do not stay open during windy conditions and given the fact that the tower is exposed this must be a problem that affects everyone. Issues like this must be challenged as a group action. The window cleaning service is terrible - absailing is not a satisfactory way to achieve quality cleaning. The absailers were out w/e 12-15 feb - they appear to use one bucket of water for an entire drop. Its not the operatives fault, but one of system failure. Buildings of this spec should of had cradles fitted. Agree with rubbish chute - why isnt there one? Been informed by Bigwood that Allied did not intend to paint or carpet stairwells. Nibe - There is a great tutorial on You Tube - it was simple and ive got my system going (apart from underfloor heating which Im still trying to grasp if anyone has any ideas). Lifts are a mess - dented and scratched from day one - we were informed that there are lift liners for people moving in but this doesnt appear to be managed. Ducting - Terrible cooking smells are filling the lobbies and stairwells. From previous experience of communal living - a well managed and funded HOA needs to be set up to call the developer and the management to account. A professional management company is needed but one that works for the owners/residents.

In the moresby tower

While we love the apartment in Moresby we are suffering from leaking windows and whistling plus a pipe that taps! - not happy with the lack of feedback and the amount of chasing we have to do - agree with all of the comments on security and cleanliness - not exactly a 'world class' experience - Bryan & Maggie (109)

Please add - The stair well in Hawkins tower is still not painted, or carpeted above the 2nd level, it looks like a building site. - Most of the fire extinguishers are in the 3rd floor stairwell?! So other floors don't have one. - The parking patrol is poor, non-residents are parking in my space, sometimes even overnight and not receiving a PCN. - Works came to fix a design defect in seals on the doors of all residents that had balcony door, mine are leaking after this - I have a balcony and the outside of it (which I have no way of cleaning) is not being cleaned properly -Others are struggling with their heating systems, I have read the manual many times and finally mastered mine however I can confirm it is over-reading the temperature, I have to turn it up to 28 degrees to get it to come on.

Spot lights and lift walls damaged and look shabby. Lift button on -2 level nearly coming off. Random notices stuck up with duct tape. Leaking apartment windows. Wear and tear to walls not being addressed or touched up. Rubbish shoot area disgusting with stains on the walls and poor cleaning. Wipeable surface should have been applied to these walls. Fire escape sign ripped off and not repaired.

Lifts badly damaged with scratches and dents to all panels. Underground car park pedestrian access in Moresby door doesn't shut properly and is badly damaged. Walls throughout need repairs and touching up. Windows leaking and whistling.

I've been threatened with court for non payment of service charges despite arranging to and then totally fulfilling monthly payment obligations. NIBE system and heating is a mystery to EVERYONE and the standard of letters and communication has been non-existent. When I asked Linda what was going on in reception, she told me she was two weeks behind and had 200+ unread emails. In what commercial reality is that a remotely acceptable answer?

-dirty Windows -charges for work that has never been done -dirty building/incomplete -unsecure building -cp big wood seem to find it hard to call you back for some reason when u raise these issues ? -dirty carpets -dirty walls/lift -broken lift -excess charges and what do cp big wood actually provide you with ?

Floorboards of very low quality - bouncing up already after only 12 months. Generally poor kitchen fittings - light cables coming lose, kitchen tap not fitted well, kitchen sink leaking. Waiting 2 months for white goods to be serviced. Far too much junk mail despite being a private residence. Glad this petition has been created!

Can't believe a complex like this does not have a rubbish chute. Mould growth inside apartment. Poor standard and defective white goods with very poor follow up service. Hawkins Tower stair case unfinished - carpet and paint to lower floors, concrete mess upper floors... Great petition! Can we have a facebook group or homeowners association type group?

I believe we need a strong resident presence in each of the apartment blocks feeding into an Admirals Quays group otherwise I can see costs esculating out of control.

Blake Building car park gate closed on my car causing it to be jammed between the gates for a period of time. Luckily no damage but missed a important appointment.

I completely agree with the points mentioned in this petition. Collectively we are paying a huge amount of money for a service we are not receiving.

All issues also apply to Sirocco, Minstral & Endeavour, where for years now we have experienced exhotionate service charges and NO accountability!! The level of service is disgraceful!!

I full support this petition. I live in the Moresby tower and the standard of cleaning is appalling. My windows were dirty the day I moved in the summer and still to this day they haven't been cleaned. More to the point no one has even tried to clean them. I can understand weather conditions are restricted but on three occasions when dates have been suggested the weather has been lovely. Also the standard of the lifts are discusting, scratches and finger prints everywhere and the tiles need to be changed for something darker to show less dirt.