This petition is for dissatisfied customers of Hughesnet. The complaint is regarding the payment and contract for services that are not being provided. We want the FCC to investigate Hughesnet on the grounds that they are not providing the services they are charging for! They are very misleading up front. Their technicians are also misleading when they come to install equipment. They need to be investigated!!!

The following are a few statements from active customers, who gave their permission to use.

Bonnie Dyer

Buchanan, TN

They make sure you have fantastic service for those 30 days you can end your contract without extra fees then on day 31 the service goes to shit!!! They are absolutely scamming customers from day 1. Hughesnet should wise up and start treating customers fair OR keep operating like they have been and eventually they won't be in business!

Rita Malnory Balistreri

Alanson, MI

Terrible!!!! We were assured that the largest package would be plenty for our family of 4; however, our data is totally gone in 5 days! With normal 21st century family usage!!! This is deceptive and false advertising!I

Tracy Jeffords Martinez

Christi, TX

We have had Hughes Net for 2 months and it's the worst service I have ever seen! We can't even watch Netflix or Hulu without constant buffering. I wish we had done our homework before signing their contract, but new to the area and our mistake. Now we're screwed and stuck in a 2 year contract or pay $400. to get out of it. But be warned I will post all over FB and warn future customers not to even think of going to Hughes Net!!

Adrianna Hewitt

Sweet Valley, PA

HUGHES NET IS ABSOLUTELY HORRIBLE!!!!! Their CUSTOMER SERVICE is equally as bad as their service. We have been with Hughes net since June and have had nothing but issues with them. We have had service techs to our house multiple times and nothing changes. They come out, tell you they don’t see any issues and guess what? The internet speed is still super slow. We can’t do anything with our internet! There is no point to having internet at all because it’s a waste with them . Today I call to cancel after being super upset over our internet after calling every other month due to the fact of how unhappy I am... you would think that Hughes net would just cover the early termination fee because they never provided anything that they promised , but what a shocker I still had to pay! All they care about is getting their money! I would never recommend this company to anyone! They cause nothing but problems and inconvenience with your schedule and life! STAY FAR AWAY FROM HughesNet

Phillip Ledbetter

Ripley, MS

This is worse satellite internet that has ever been, out of data within 3 days, I recommend do not ever get HughesNet, worst customer service that has ever been, they will not even listen to you, y’all are a joke for a internet provider, if you check Facebook & Twitter you would see that there is never a good comment.