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The manager is gone. Corporate confirmed the changes today and I am finished with this store.

June 19, 2018

Terrible Customer Service / Disrespect at Aldi in Neptune, NJ.

Terrible Customer Service / Disrespect at Aldi in Neptune, NJ.

🏆 Won — 232 supporters Verified

Final supporters

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Latea l.
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Nicole
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Tracy W.
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Dawn S.
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+222 more
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Started by Michael Brown 8 years, 5 months ago

I don't throw around the word racist, but LISTEN....went to Aldi in Neptune to return a lactose milk that I purchased today, which had an October 2017 expiration date. So I went there in a good mood, respectfully. I asked if I can speak to the manager. The manager came out and I explained to him what happens and if I can get another Milk. He looks at the milk and tells me that I didn't buy it today. I told him that I did and he tells me that I'm not getting anything back because I don't have the receipt. I take the receipt out my pocket and he looks at it. He goes to the milk refrigerator and comes back. He then tells me I didn't buy it today, it doesn't match. I ask the cashier if she could talk to him, he replies. "She can't talk to me, IM HER MANAGER." After going back and forth, I calmly tell him "listen, I'm a teacher, I run non-profit." He tells me rudely "don't tell me to listen. I don't care what you do." So then I pull out my phone and he says to me "go get a milk and I'll decide if I want you to pay for it or not." So I go to the back and grab a milk. I look at it AND IT HAD THE SAME OCTOBER 2017 expiration date. So I calmly go to an associate and explain to her and show her the new milk. She goes to him and tells him. He comes to me, STILL RUDE, trying to apologize. So I start cursing, AND I NEVER CURSE. He tried to make me look like a liar in front of store full of people. He tells me if I curse again he's gonna kick me out the store. What you think I did? Yup. He then gives me my money and tells me to get out his store. I told him I feel bad for his kids and his mother. He then follows me outside like he wanted to fight. The only reason why I tried to remain calm is because I know what I do for a living and I what I do for the community and I didn't know who was in the store. I can't behave like I'd like to sometimes.....As I was outside, someone who witnessed it, came up to me and told me, "not to worry about it, don't let it get to me. He was just abusing his power."



Updates

March 23, 2018

The emails I am receiving show this is not an isolated incident. I am currently compiling your accounts to present to the district office.

March 23, 2018

The momentum is incredible. This is clearly hitting a nerve for so many of you.

Reached 100 supporters

March 23, 2018

93 Comments

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Rosemarie
8 years ago Featured

I witnessed this same heartless human being. .throw out a service dog..he never smile,greets the customers. .always has a nasty disposition...

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Sonya Wright
8 years ago Featured

Mr. Brown is a well respected teacher for the District of Neptune. He is an upstanding young man, who carries himself very well. I am appalled by the way he was treated! Something must be done!

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Mary
8 years ago Featured

A cashier shorted me $10 change n when I told her she had an attitude n the mgr came n had the same attitude when I told him to take the drawer n u will see I'm right..after 20 min he came back with my $10..no apology no nothing

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Tasheir Jackson
8 years ago Featured

Purchased raisins there last week for my daughter and they had expired in January. Did not have my receipt to return back to store so I threw them away

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Jennifer Ireland
8 years ago Featured

Unacceptable customer service is inexcusable! Aldi is expected to have a great reputation for affordability and product standards! Milk that has been expired for 5 months and still on the shelf is bad management, and the actions taken by this manager should be handled with diligence! Not OK!

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Alexis
8 years ago Featured

Location is always low on staff, unorganized and unprofessional. Grateful to have moved where there is a better location. However I’m highly disappointed. If I feel the consequences to this managers behavior r not harsh enough I will stop shopping with aldis all together

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Latea lee
6 years ago

Crazy

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Nicole
8 years ago

Horrible store . useless security