Status: Closed — this petition is no longer accepting signatures.
Final supporters
Hi Mweb
THIS PETITION SERVES TO ARRANGE MWEB TO CHANGE THE WAY THEY OPERATE IN ORDER TO OPTIMIZE THEIR SERVICE DELIVERY AND PUT THE CUSTOMER FIRST RATHER THAN OPERATE FROM A POINT OF MONEY OVER PEOPLE, AND TO PROVIDE THE RESULTS FOR THE CONSUMER BY SACRIFICING TIME IN ORDER TO SAVE MONEY!
As many South African use the ISP (ADSL and or other services you offer) we believe that the policies and troubleshooting methods are too strict, consultants are sounding more and more like robots rather than humans that are artificially intelligent, sometimes the technical department knows what issues are, sometimes they want to help and they know better, however they cant help because MWEB policies stop them from being able to help us!
We also want to know if there is better ways to fix faults rather than have to wait a over 2 weeks just to get telkom to look at the line, and another 1 week for telkom to try solve the issue, it can accumulate up to 3 weeks!!!
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All againts MTC Namibia
FAST4.NET POOR SERVICE AND MAC CODE CHARGES etc.
Updates
October 6, 2018
The stories coming in about long waits and scripted responses are exhausting to read because they confirm exactly what we are fighting against. I am currently documenting these frustrations to present a clear picture of the damage these rigid policies cause. We are drained by this process but the continued lack of empathy from the company keeps me moving forward.
16 Comments
I wish things got done faster with Mweb, been having too many problems that take too long to fix
And the prices are ridiculous !! I pay almost R 1000.00 per month
mweb had okay support although i agree that the way things are done there should be changed there, its not acceptable, sometimes i get good service, other times its not even service
hi, its actually true we need mweb should consider changing the troubleshooting methods so we can have a better experience
Mweb constantly giving me excesses its policies now that I think about it are to blame!
Mweb please change your policies and stop being so money hungry!!!!!
came here on holiday, use Mweb as the internet provider, the worst experience I have had
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
Hi Mweb
THIS PETITION SERVES TO ARRANGE MWEB TO CHANGE THE WAY THEY OPERATE IN ORDER TO OPTIMIZE THEIR SERVICE DELIVERY AND PUT THE CUSTOMER FIRST RATHER THAN OPERATE FROM A POINT OF MONEY OVER PEOPLE, AND TO PROVIDE THE RESULTS FOR THE CONSUMER BY SACRIFICING TIME IN ORDER TO SAVE MONEY!
As many South African use the ISP (ADSL and or other services you offer) we believe that the policies and troubleshooting methods are too strict, consultants are sounding more and more like robots rather than humans that are artificially intelligent, sometimes the technical department knows what issues are, sometimes they want to help and they know better, however they cant help because MWEB policies stop them from being able to help us!
We also want to know if there is better ways to fix faults rather than have to wait a over 2 weeks just to get telkom to look at the line, and another 1 week for telkom to try solve the issue, it can accumulate up to 3 weeks!!!
Updates
October 6, 2018
The stories coming in about long waits and scripted responses are exhausting to read because they confirm exactly what we are fighting against. I am currently documenting these frustrations to present a clear picture of the damage these rigid policies cause. We are drained by this process but the continued lack of empathy from the company keeps me moving forward.
16 Comments
ENOUGH IS ENOUGH I CANT DEAL WITH MWEB STAFF ANYMORE, THEY ARE NOT HELPING ME BECAUSE OF POLICIES
I wish things got done faster with Mweb, been having too many problems that take too long to fix
And the prices are ridiculous !! I pay almost R 1000.00 per month
mweb had okay support although i agree that the way things are done there should be changed there, its not acceptable, sometimes i get good service, other times its not even service
hi, its actually true we need mweb should consider changing the troubleshooting methods so we can have a better experience
Mweb constantly giving me excesses its policies now that I think about it are to blame!
Mweb please change your policies and stop being so money hungry!!!!!
came here on holiday, use Mweb as the internet provider, the worst experience I have had
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ENOUGH IS ENOUGH I CANT DEAL WITH MWEB STAFF ANYMORE, THEY ARE NOT HELPING ME BECAUSE OF POLICIES