Theresa McDonagh 0

Mulberry Give us Our Bags

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On Friday/Saturday the 11th and 12th of April 2012 a number of individual's entered into a binding contract with Mulberry for various Handbags. Mulberry then decided to call selective purchaser's to cancel the order's on the grounds of "technical error" or "software error". The balance of us received a generic email to cancel our orders. Still refusing to hounour the binding contract you have we us. We have confirmation from our banks that you took the money. They also changed the terms and conditions on their website. We have photographic evidence of the original terms and conditions from when we placed the orders. Your company then offer a Free Delivery on account and hope we will accept this which in turn will deny responsibility to fulfil the accepted and contracted orders. You have also have wiped all information of any original order from our account's without our consent whilst you are still in possession of our money. Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. Mulberry accepted the order's as a binding contract the moment they agreed to accept and be in receipt of our fund's. We will not give up our fight until justice prevails, they have broken their own Terms & Conditions ("Acceptance of your order" paragraph 5) and a binding contract with us the consumer, for refusing to supply the above mentioned items. Accept responsibility for your failed action's and despatch what we purchased and now own according to eye's of the Law. Your name will not be cleared as a leading UK retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Mulberry, send the promised items to those that have rightfully paid now.

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