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Status: Closed — this petition is no longer accepting signatures.

M&S - Send us our footstool’s

M&S - Send us our footstool’s

Closed — 83 supporters Verified

Final supporters

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Jack
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Tom P.
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Louise L.
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Ryan m.
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Sean J.
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Liam F.
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Ciaran L.
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Mason G.
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Njkk
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Michelle V.
+73 more
KH
Started by Kristian Hudson 5 years, 6 months ago

Today Saturday 30th January 2021 a number of honest and loyal customers entered into a binding contract with Marks & Spencer for a Harper Small Footstool which they advertised on their website. Marks & Spencer sent out email confirmation's (clarifies the order acceptance after checks for no error's on the order) notifications on said customer accounts and took monies of £1 for each footstool purchased.

M&S have now decided to cancel the order's on the grounds of "technical error" or "software error". We have confirmation from our banks that you took the money and now have our money as there are debit authorisation codes to prove this.

M&S have now removed the post entirely from their website as if it never existed.

Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. M&S accepted the order's as a binding contract, the money they agreed to accept and be in receipt our our fund's. We will not give up our fight until justice prevails,they have broken their own Terms & Conditions ("Acceptance of your order" paragraph 5)and a binding contract with us the consumer, for refusing to supply the above mentioned footstools.

Accept responsibility for your failed action's and despatch what wepurchased and now own according to eye's of the Law. Your name will not be cleared as a leading UK retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Marks & Spencer, send the promised footstools to those that have rightfully paid now.

Updates

January 30, 2021

I have been staring at the bank statements and the emails all morning because it is just completely wild that they think a simple technical error excuse washes away a binding contract. My phone keeps buzzing with messages from all of you who are just as frustrated and honestly it is keeping me going while I draft up a formal follow up to their customer service team that avoids all the boilerplate nonsense they keep pushing back on us.

January 30, 2021

I really never thought this would gain any traction but looking at how many people are upset about these footstools makes me feel like we have a real shot at getting a response now. It is wild seeing so many notifications pop up on my phone and honestly it is just validating to know that I am not the only one feeling ghosted by their customer service team.

31 Comments

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Jay windsor
5 years ago Featured

Signing this because I wanted to put my feet up but now I have to put my foot down.

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Tom Kelly
5 years ago Featured

Unbelievably down heartened by m and s actions regarding our legally bound deal

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Adam day
5 years ago Featured

Brought in good faith and needs to be honoured. Can’t go on contract law when no contract was offered

K
Kerie Wynn
5 years ago Featured

My poor daughter will be devasted if she doesn’t get hers, she has no furniture to leave home with yet

A
Anonymous
5 years ago Featured

It's been hours since I got my confirmation email(s) so as per your 30 min timelimit, no ammendments can be made. Right? Let the people have stools ✊

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Tarin Newbury
5 years ago Featured

Surely there is a policy which doesn't allow them to just cancel an order based on the price THEY sold it at

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Jack
5 years ago

Please send my footstalls! My feet are going to ache now

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Alfredo Kupka
5 years ago

I just finished with toilet, would anyone like free stool?

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