I am calling on management to sign this petition to show your support. Change doesn’t happen unless something is said. I know that many people probably feel this way and by getting enough agreements maybe together we can get people on the board and corporate office to listen without the fear of the whistle blower getting fired.

Happy Employees = Happy Guest = Increased Revenue = Increased Profit. That is supposed to be the corporate service profit chain. We attempt live by this when doing business. As a company we do this well with employees. However, it has been lost that keeping management happy is also key to making sure employees are happy. Giving worse raises out after a performance year is not only a slap in the face but going against their own service profit chain.

Pay structure is beyond broken. There are common instances of Bussers/Servers making more than the Assistant Managers and sometimes the General Managers. This entices those in leadership roles to drop down, get a better schedule, less responsibility, and not take a pay cut while most of the time keeping all benefits. There are instances of General Managers making more than the Regional Trainers. None of these seem like a model of fair pay. The pay structure of B, A, & AA is also shattered.

The problems have been outlined. Now it is time to give you an Idea of how to fix the problem.

Restructure the pay scales and add a BB category and use a sliding scale for pay based on time with company and position. Not a range that means you get screwed if you move up, or make the pay the same for a B manager to drop down and work as an assistant in a AA store.

Either make 2nd assistant managers hourly or give them a raise so they can live without having a second job.

Make 1st assistants salaried, reevaluate how big of an increase a B, A, AA gets.

Or the simplest and probably the best employee satisfier, give benefits to management such as, FLEX time, more paid holidays, more management so you don’t have to work 14 hour days on your feet constantly. With our current work week you are not able to see your children or have time for your spouse.

If something isn’t done, you’re going to find more and more management stepping down to be an employee. The benefits of being in a higher position are getting worse and worse every year. There is no incentive to meet the corporate goals because if you don’t get a fair raise for doing a good job why even try when you won’t get rewarded for doing so.