I have been fighting with customer service for over a year for my phones failure to broadcast a signal for the wifi hotspot. I tried repeatedly to fix this problem and now since I have been paying an extra 8bucks a month for insurance I cannot get a replacement for this phone? what have I been paying insurance for?
A
Anonymous
7 years ago
Fraudulent practices.
S
Shane iversen
7 years ago
I was shut off and wasn't able to pay to have the service turned back on a week a half after it was due.
M
Manuel Espinoza
7 years ago
Terrible '4G' service
A
Anonymous
7 years ago
My internet speed is consistantly at around 50 Kbps (slower than the dial up) with 3-4 bars showing on my phone of "4G LTE." There are websites that will tell you your internet speed, good proof Metro is bs.
I
Itasca woodard
7 years ago
As a paying customer I have been disrespect & mentally affected by metro pc.
D
Davlin mitchem
7 years ago
Its not a good service
D
Dawn Donica
7 years ago
I have been with Metro PCS for almost a year now. The service is horrible, they have cut our service one day after paying the bill, your phone calls get dropped in the middle of conversations, and outragous charges for no reason. I recently decided to upgrade to a different phone hoping it would solve some of the issues I have been experiencing with the phone, so, the sales associate sold me a child's phone as a upgrade. They now will not refund my money or exchange the phone for another one of their upgrades. They basicly told me to suck it up the won't take the phone back, exchange it, or refund my money. They are charging me 200 dollars for this decieving purchase. I was lied to and ripped off. I'm angry because I use my phone for work. I have had nothing but problems since I started with METRO PCS.
A
Amy branch
7 years ago
Ever since my federal case metro has been interrupting my service, m experiencing hacking, my pin was changed illegally and an old phone number I switched from.is still activated and metro lied. these people do scams n fraud who have my old phone number. by metro keeping the service on after I switched is aiding them in the fraudulent scams. I'm tired of it and tired of certain customer service reps not being honest.
M
Marlayna D Harper
7 years ago
Metro pcs has extorted money since ive started this service in November. Im being charged for services i do not receive. I pay for $60 unlimited service and i get no data. I called metro pcs and was told i needed to go to the store and beg for a replacement phone because there service works fine. This company steals money from its customers!!!
K
Kenya
7 years ago
Liars
O
Olivia Voltaire
7 years ago
Every month they take my money I'm a disabled adult that lives on Social Security Disability they take $44 from me every month, but I can't pick up my phone and use it when I need to as a disabled adult that's a danger to me, I've been left at doctor's appointments for hours because I couldn't call my ride to be picked up how many been doing this since November 3rd and they never want to give you a credit to your bill when you call the only thing you did they start talking to you about even if your bill was just paid it when you pick what your next month's bill is going to be they do not provide service they are just money takers!, but due to the fact that this is a danger to my life oh, and they're using the Social Security money that I have to use to raise my children and to live off of this service I should have access to what I needed they need to be taught a lesson they need to pay back their millions of users they should at least have to give every family that has had their plan $75 my husband added our children for $75 for the first three months he could they could not even use their accounts, pay me!
D
Dana Bates
7 years ago
They knowingly sold me an iphone that did not work and non working wireless earbuds to go along with it. It was for my daughter for Christmas. They wont swap it for one that works so her Christmas is ruined bc of this non caring company
A
Anonymous
7 years ago
Service isn't any good it barely works anywhere.
D
David hippensteel
7 years ago
I’ll sign that petition
K
Kandice Pass
7 years ago
They give you 4ihrs extention but you cant use data. Thats 2 days of dadta you paying for
R
Regina Rashed
7 years ago
First of all metro PCs raised my bill from 40 to 60.00 dollars they only have me an extension once for 48 hours and said I can only get it once I called because me and my boyfriend shared a plan. He was getting info from my phone through his phone and I don't know who responsible but other people was calling my phone with my name on my metro phone it has a nightmare since I had metro over charging me I'm glad somebody decided to do something. I'm in now I'm working on Facebook
N
Nikki Stewart
7 years ago
MetroPCS should not be allowed to do business. They have no concern for their customers and no intention of being loyal to their Metro Promise!
R
Rebecca Jackson
7 years ago
company needs to be held accountable for their actions
M
Mimi Leddy
7 years ago
new phone, people can't hear me. They refuse to give me refund or new phone. Said I need to go to corporate store one hour away in no man's land, violent crime filled hood. Why isn't the AG looking into to this criminal thieving company. Let's sue them out of existence
I have been fighting with customer service for over a year for my phones failure to broadcast a signal for the wifi hotspot. I tried repeatedly to fix this problem and now since I have been paying an extra 8bucks a month for insurance I cannot get a replacement for this phone? what have I been paying insurance for?
Fraudulent practices.
I was shut off and wasn't able to pay to have the service turned back on a week a half after it was due.
Terrible '4G' service
My internet speed is consistantly at around 50 Kbps (slower than the dial up) with 3-4 bars showing on my phone of "4G LTE." There are websites that will tell you your internet speed, good proof Metro is bs.
As a paying customer I have been disrespect & mentally affected by metro pc.
Its not a good service
I have been with Metro PCS for almost a year now. The service is horrible, they have cut our service one day after paying the bill, your phone calls get dropped in the middle of conversations, and outragous charges for no reason. I recently decided to upgrade to a different phone hoping it would solve some of the issues I have been experiencing with the phone, so, the sales associate sold me a child's phone as a upgrade. They now will not refund my money or exchange the phone for another one of their upgrades. They basicly told me to suck it up the won't take the phone back, exchange it, or refund my money. They are charging me 200 dollars for this decieving purchase. I was lied to and ripped off. I'm angry because I use my phone for work. I have had nothing but problems since I started with METRO PCS.
Ever since my federal case metro has been interrupting my service, m experiencing hacking, my pin was changed illegally and an old phone number I switched from.is still activated and metro lied. these people do scams n fraud who have my old phone number. by metro keeping the service on after I switched is aiding them in the fraudulent scams. I'm tired of it and tired of certain customer service reps not being honest.
Metro pcs has extorted money since ive started this service in November. Im being charged for services i do not receive. I pay for $60 unlimited service and i get no data. I called metro pcs and was told i needed to go to the store and beg for a replacement phone because there service works fine. This company steals money from its customers!!!
Liars
Every month they take my money I'm a disabled adult that lives on Social Security Disability they take $44 from me every month, but I can't pick up my phone and use it when I need to as a disabled adult that's a danger to me, I've been left at doctor's appointments for hours because I couldn't call my ride to be picked up how many been doing this since November 3rd and they never want to give you a credit to your bill when you call the only thing you did they start talking to you about even if your bill was just paid it when you pick what your next month's bill is going to be they do not provide service they are just money takers!, but due to the fact that this is a danger to my life oh, and they're using the Social Security money that I have to use to raise my children and to live off of this service I should have access to what I needed they need to be taught a lesson they need to pay back their millions of users they should at least have to give every family that has had their plan $75 my husband added our children for $75 for the first three months he could they could not even use their accounts, pay me!
They knowingly sold me an iphone that did not work and non working wireless earbuds to go along with it. It was for my daughter for Christmas. They wont swap it for one that works so her Christmas is ruined bc of this non caring company
Service isn't any good it barely works anywhere.
I’ll sign that petition
They give you 4ihrs extention but you cant use data. Thats 2 days of dadta you paying for
First of all metro PCs raised my bill from 40 to 60.00 dollars they only have me an extension once for 48 hours and said I can only get it once I called because me and my boyfriend shared a plan. He was getting info from my phone through his phone and I don't know who responsible but other people was calling my phone with my name on my metro phone it has a nightmare since I had metro over charging me I'm glad somebody decided to do something. I'm in now I'm working on Facebook
MetroPCS should not be allowed to do business. They have no concern for their customers and no intention of being loyal to their Metro Promise!
company needs to be held accountable for their actions
new phone, people can't hear me. They refuse to give me refund or new phone. Said I need to go to corporate store one hour away in no man's land, violent crime filled hood. Why isn't the AG looking into to this criminal thieving company. Let's sue them out of existence