Bought upgrade phone. It's not compatible with my car handsfree device. All I want is a phone that is. Never had a problem with my other phones or service. Wanted a refund but because I wasn't a new customer or a customer that didn't had a line I wasn't entitled to a refund. How is that good business. Customer service and the store cust service is atroshish. They need to get rid of them and hire people who love what they do and love the product the are representing. Maybe that's why they are so bad they are being forward to sell products and service that sucks and policy's that are discriminative.
A
Anonymous
6 years ago
fraudulent service
M
Matthew Fournier
6 years ago
They allowed my wife to change the caller ID on my phone lines, even though she is not an authorized user. So every time I called someone it showed my wife's name, to make it worse this is the second time its happened. Than they say sorry sir we thought it was you she came in verified
D
DAWN SHELTON
7 years ago
metro pcs slows down my data because I dont have the unlimited plan and I also noticeeven when I'm not using my data my bill is due on the 13th of every month and by the 3rd day after paying my bill its used up. I feel they dilibrately keep their app running even when I have disabled it.
M
Monica R Colon
7 years ago
My phone is. So messed up and get no help from them. Spent about r and a half hour trying to get help and gof phony numbees and no. Help . Ended up having fo take my boyfriend to the hospital over all the stress customer service put him throufh because he was the one that paid my bill and was tdying ro get the service fixed.
A
Anonymous
7 years ago
If they are on the tmobile network and owned by tmobile shouldn't tmobile be included.
D
Darrell Floyd
7 years ago
i had a seizure a few months ago and i fell and the phone fell out of my hand and a car ran over it and they refuse to to replace it wanting me to pay 50.00 deductable on the insurance and i have been having trouble with their phone since i had it and coming to find out that the phone that i had was not brand new it was refurbished
D
Dori Campbell
7 years ago
Being told by reps i would be credit an then they flake on the end I have the ticket number
N
Nancy Miller
7 years ago
Refuses to honor manufacturers warranty the phone e
A
Anonymous
7 years ago
Had this company make changes to my account without permission and "lost" my payment info even though I had the confirmation
A
Antoine Walker
7 years ago
Straight fraud
T
To Each Their Own
7 years ago
I was not aloud to return a phone with 17 mins talk time the box everything in new condition. Was to be charged a 35$ restocking fee..and no refund.Liberty st. metro PC's Erie pa
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Patrick Okolie
7 years ago
Sold me an old( used) phone as new. Phone freezes up in the middle of something and I have to restart it each time.
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Lenny faralisz
7 years ago
This company has nothing but problems with their phone internet connection GPS text messaging people are constantly telling me they can hear me it's breaking up and they're doing nothing about it they're saying there's nothing wrong with my phone's this is been going on for years I want my money back until they get their service corrected I'm not paying them $125 a month every month and their service is getting worse every month they need to be paying us to use their service until their service is service
J
Joshua Spies
7 years ago
posted
V
Valarie McNeal
7 years ago
MetroPCS online service for bill pay is not accessible for disabled adults, MetroPCS is forcing a $3.00 fee on customers just to speak to customer service to pay a bill, the MetroPCS app does not work, thus, forcing customers to call in payment and get charged this fee, no concessions are made to customers as a result of their non-functioning app
L
LaToya Gray
7 years ago
The service sucks and so do their phones. I have been a user since Sept. 2015.
S
Sharon Tallent
7 years ago
I went 4months with out a phone while still being charged for phones they would never fix the problem. Due to metro PC's not doing their job they allowed multiple issues to occur.
Bought upgrade phone. It's not compatible with my car handsfree device. All I want is a phone that is. Never had a problem with my other phones or service. Wanted a refund but because I wasn't a new customer or a customer that didn't had a line I wasn't entitled to a refund. How is that good business. Customer service and the store cust service is atroshish. They need to get rid of them and hire people who love what they do and love the product the are representing. Maybe that's why they are so bad they are being forward to sell products and service that sucks and policy's that are discriminative.
fraudulent service
They allowed my wife to change the caller ID on my phone lines, even though she is not an authorized user. So every time I called someone it showed my wife's name, to make it worse this is the second time its happened. Than they say sorry sir we thought it was you she came in verified
metro pcs slows down my data because I dont have the unlimited plan and I also noticeeven when I'm not using my data my bill is due on the 13th of every month and by the 3rd day after paying my bill its used up. I feel they dilibrately keep their app running even when I have disabled it.
My phone is. So messed up and get no help from them. Spent about r and a half hour trying to get help and gof phony numbees and no. Help . Ended up having fo take my boyfriend to the hospital over all the stress customer service put him throufh because he was the one that paid my bill and was tdying ro get the service fixed.
If they are on the tmobile network and owned by tmobile shouldn't tmobile be included.
i had a seizure a few months ago and i fell and the phone fell out of my hand and a car ran over it and they refuse to to replace it wanting me to pay 50.00 deductable on the insurance and i have been having trouble with their phone since i had it and coming to find out that the phone that i had was not brand new it was refurbished
Being told by reps i would be credit an then they flake on the end I have the ticket number
Refuses to honor manufacturers warranty the phone e
Had this company make changes to my account without permission and "lost" my payment info even though I had the confirmation
Straight fraud
I was not aloud to return a phone with 17 mins talk time the box everything in new condition. Was to be charged a 35$ restocking fee..and no refund.Liberty st. metro PC's Erie pa
Sold me an old( used) phone as new. Phone freezes up in the middle of something and I have to restart it each time.
This company has nothing but problems with their phone internet connection GPS text messaging people are constantly telling me they can hear me it's breaking up and they're doing nothing about it they're saying there's nothing wrong with my phone's this is been going on for years I want my money back until they get their service corrected I'm not paying them $125 a month every month and their service is getting worse every month they need to be paying us to use their service until their service is service
posted
MetroPCS online service for bill pay is not accessible for disabled adults, MetroPCS is forcing a $3.00 fee on customers just to speak to customer service to pay a bill, the MetroPCS app does not work, thus, forcing customers to call in payment and get charged this fee, no concessions are made to customers as a result of their non-functioning app
The service sucks and so do their phones. I have been a user since Sept. 2015.
I went 4months with out a phone while still being charged for phones they would never fix the problem. Due to metro PC's not doing their job they allowed multiple issues to occur.
Having trouble with service
Yokesss metro sucks