MAVI GIVE US WHAT WE PAID FOR
On Saturday the 27th June 2015 a number of individual's entered into a binding contract with Mavi for several pairs of jeans for which they advertised as under "sale" on their website. Mavi sent out email confirmation's after purchase, and took pending money out of the account for each item purchased.
Mavi then decided after a number of days to email selective purchaser's to cancel the order's on the grounds of "technical glitch" from "misplaced decimal". Two days from taking our money Mavi still refuses to honor the binding contract you have with us and also deny taking our money (in the confirmation email it states "You will not be charged for any item(s) until they have shipped". Yet we have confirmation from our banks that you took the money and now have our money as there are debit authorisation codes to prove this.
Your company then offers a 50% off and hope we will accept this which in turn will deny respnsibility to fulfil the accepted and contracted order's.
Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. Mavi accepted the order's as a binding contract the moment they agreed to accept and be in receipt our our fund's. We will not give up our fight until justice prevails, they have no Terms & Conditions thus they have a binding contract with us the consumer, for refusing to supply the above mentioned jeans.
Accept responsibility for your failed action's and despatch what we purchased and now own according to eye's of the Law. Your name will not be cleared as a leading retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Mavi send the promised jean's to those that have rightfully paid now.