Status: Closed — this petition is no longer accepting signatures.
Final supporters
On Saturday the 27th June 2015 a number of individual's entered into a binding contract with Mavi for several pairs of jeans for which they advertised as under "sale" on their website. Mavi sent out email confirmation's after purchase, and took pending money out of the account for each item purchased.
Mavi then decided after a number of days to email selective purchaser's to cancel the order's on the grounds of "technical glitch" from "misplaced decimal". Two days from taking our money Mavi still refuses to honor the binding contract you have with us and also deny taking our money (in the confirmation email it states "You will not be charged for any item(s) until they have shipped". Yet we have confirmation from our banks that you took the money and now have our money as there are debit authorisation codes to prove this.
Your company then offers a 50% off and hope we will accept this which in turn will deny respnsibility to fulfil the accepted and contracted order's.
Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. Mavi accepted the order's as a binding contract the moment they agreed to accept and be in receipt our our fund's. We will not give up our fight until justice prevails, they have no Terms & Conditions thus they have a binding contract with us the consumer, for refusing to supply the above mentioned jeans.
Accept responsibility for your failed action's and despatch what we purchased and now own according to eye's of the Law. Your name will not be cleared as a leading retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Mavi send the promised jean's to those that have rightfully paid now.
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3 Comments
I happen to work for a company out of Michigan in which our business mantra can be summarized in the book written by on of our founding members called "The Art Of Giving Good Service". We also have a sub section of our business that specializes in lecturing and teaching other companies to, in fact, give good service. Not being willing to fess up to yor mistakes and honor the prices on your website is absolutely in every sense the exact opposite of giving excellent service to your customers. This fact will keep most anyone from wanting to do business with your company. You can't honor the prices in your mistake? How can I feel good about the quality of the product you list online and want to pay even half that amount for your product? Not honoring the prices will keep me from being a customer to your site and will subsequently keep me from having anything nice to say about your company. We all know that word of mouth is a highly effective form of abvertisment, whether it is positive or negative. At this point, it would be highly negative.
Well said.
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
On Saturday the 27th June 2015 a number of individual's entered into a binding contract with Mavi for several pairs of jeans for which they advertised as under "sale" on their website. Mavi sent out email confirmation's after purchase, and took pending money out of the account for each item purchased.
Mavi then decided after a number of days to email selective purchaser's to cancel the order's on the grounds of "technical glitch" from "misplaced decimal". Two days from taking our money Mavi still refuses to honor the binding contract you have with us and also deny taking our money (in the confirmation email it states "You will not be charged for any item(s) until they have shipped". Yet we have confirmation from our banks that you took the money and now have our money as there are debit authorisation codes to prove this.
Your company then offers a 50% off and hope we will accept this which in turn will deny respnsibility to fulfil the accepted and contracted order's.
Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. Mavi accepted the order's as a binding contract the moment they agreed to accept and be in receipt our our fund's. We will not give up our fight until justice prevails, they have no Terms & Conditions thus they have a binding contract with us the consumer, for refusing to supply the above mentioned jeans.
Accept responsibility for your failed action's and despatch what we purchased and now own according to eye's of the Law. Your name will not be cleared as a leading retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Mavi send the promised jean's to those that have rightfully paid now.
3 Comments
Ridiculous. You cant just take peoples money and then cancel orders because you messed up the prices. Stop hiding behind technical glitches and send the jeans already.
I happen to work for a company out of Michigan in which our business mantra can be summarized in the book written by on of our founding members called "The Art Of Giving Good Service". We also have a sub section of our business that specializes in lecturing and teaching other companies to, in fact, give good service. Not being willing to fess up to yor mistakes and honor the prices on your website is absolutely in every sense the exact opposite of giving excellent service to your customers. This fact will keep most anyone from wanting to do business with your company. You can't honor the prices in your mistake? How can I feel good about the quality of the product you list online and want to pay even half that amount for your product? Not honoring the prices will keep me from being a customer to your site and will subsequently keep me from having anything nice to say about your company. We all know that word of mouth is a highly effective form of abvertisment, whether it is positive or negative. At this point, it would be highly negative.
Well said.
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Ridiculous. You cant just take peoples money and then cancel orders because you messed up the prices. Stop hiding behind technical glitches and send the jeans already.