I have been staring at my inbox for hours reading your horror stories about getting ignored by customer service and it honestly makes my blood boil. Behind the scenes I am trying to figure out which department at corporate actually listens to these requests because the runaround is just exhausting for all of us.

I honestly never thought we would actually see this much traction when I first tapped out that frustration on my phone (my keyboard was sticking and I was just so annoyed). The momentum is actually real now and it feels like people are finally starting to listen to how much we want this change.