To Nshama Management,

We, residents and owners of Jenna 1 in Town Square, call on Nshama to request the access and use of the main lobby (park access).

After 8 months and many attempts trying to come to terms with Nshama, we expose the following reasons as proof that we have our rights as residents to use Jenna lobby:

1. The only street access from Jenna 1 is the main lobby. There is not an additional exit for us since our parking entrance (and the only one) doesn’t take us directly to the street. As a result, we need to walk all the way outside through the parking area putting in risk the kids safety.

2. The non sense access to the building makes very difficult the entry for people with disabilities. Even using the retail access they need to cross the parking which is designed for cars, not for people to move around. It is not convenient for them to avoid cards, steps and barriers in order to reach the Jenna 1 entrance having an easy access from the main lobby to Jenna 1 just using the elevators and then crossing from the common areas without having any obstacles.

3. Jenna 1 and Jenna 2 are not two different buildings since we are sharing the same facilities such swimming pool, parking, gym and kids playground. Why when it comes to the use of the lobby JENNA we are not allowed to use it? As per the contract, there is not nothing mention that there are two different buildings with different access. Neither any of the terms mention a restriction in the use of the main lobby.

4. As owners, we pay service charge as all the other residents in Jenna. You are forcing us to use the retail entrance (again through the parking) to access the park. That entrance is designed for visitors using the parking which don’t live here and consequently don’t pay service charge. We are treated as non residents since that entrance doesn’t even need access card to be used.

Residents and owners are being denied access to a common area which we are paying for. As owners we paid a premium to purchase on communities where this is something mandatory that has to be provided by the developer and if they let their properties the tenants also pay a premium to live in on of these properties.

We require Nshama to give us direct access to the lobby by using our access cards.

If you fail to meet our demand by 13 October 2020, we will report Nshama to the Real Estate Regulatory Agency.

Regards,

The residents and owners of Jenna 1