For more than 2 months already, the all of players of Cabal Europe Mercury Server have to suffer the severe issues such as:

• Unable to login, game takes extra time for login, frequently show "Unable to connect" and "Fail to connect with server"
• Unable to join channels, due to the mechanism of auto-logout after 2 minutes at the channel selection screen. After the channel selection screen appears, player selects a channel, due to the aforementioned mechanism and the delay of server, lots of the time, game auto-logout and players cannot connect to the channel to join game.
• Unable to switch between channels, game takes extra time for login, frequently show "Unable to connect" and "Fail to connect with server"
• Unable to Register / Buy / Collect Alz from Auction House, game keeps showing "Please try again"
• Unable to use Open / Send / Receive (Alz / Item) from Mail, each of these activities could take up to 2 minutes to perform
• Unable to receive Guild Treasure, game keeps showing "Waiting for server response"
• Delay in using Warehouse / Guild Warehouse, accessing Warehouse and Guild Warehouse takes extra time from the time of request to perform the function until the Warehouse / Guild Warehouse is opened
• Unable to deposit Item / Alz into Guild Warehouse, game keeps showing "Requested task has been cancelled"
• Unable to view Pet Information, game keeps showing "Retrieving Pet Information"
• Unable to join Mission Wars (both Tierra Gloriosa and Memoria Chrysos), games show the "Waiting to join Mission War" and due to the Lobby closure by 1 minute before the war starts, lots of player failed to join the Mission War. Once they joined some dungeons after, the game moved them into the Mission War as the consequence of the delay, and player lost the dungeon entry and also caused loss to the party.

With the stability as mentioned above, we have to suffer for more than 2 months already. The amount of active players has been reduced significantly. Even the big update of Episode 24 with lots of enjoyable content cannot save the game. Many players came back, but they cannot play and decided to quit again.

And during that two months, there is no official response from the PlayThisGame / ESTGames for this.

We request to know the reason of these issues, the workable solution with estimated timeline.

#SaveCabalEU

Prepared by Trung Nguyen (aka Mr. Wormy).