For more than 2 months already, the all of players of Cabal Europe Mercury Server have to suffer the severe issues such as:
- Unable to login, game takes extra time for login, frequently show "Unable to connect" and "Fail to connect with server"
- Unable to join channels, due to the mechanism of auto-logout after 2 minutes at the channel selection screen. After the channel selection screen appears, player selects a channel, due to the aforementioned mechanism and the delay of server, lots of the time, game auto-logout and players cannot connect to the channel to join game.
- Unable to switch between channels, game takes extra time for login, frequently show "Unable to connect" and "Fail to connect with server"
- Unable to Register / Buy / Collect Alz from Auction House, game keeps showing "Please try again"
- Unable to use Open / Send / Receive (Alz / Item) from Mail, each of these activities could take up to 2 minutes to perform
- Unable to receive Guild Treasure, game keeps showing "Waiting for server response"
- Delay in using Warehouse / Guild Warehouse, accessing Warehouse and Guild Warehouse takes extra time from the time of request to perform the function until the Warehouse / Guild Warehouse is opened
- Unable to deposit Item / Alz into Guild Warehouse, game keeps showing "Requested task has been cancelled"
- Unable to view Pet Information, game keeps showing "Retrieving Pet Information"
- Unable to join Mission Wars (both Tierra Gloriosa and Memoria Chrysos), games show the "Waiting to join Mission War" and due to the Lobby closure by 1 minute before the war starts, lots of player failed to join the Mission War. Once they joined some dungeons after, the game moved them into the Mission War as the consequence of the delay, and player lost the dungeon entry and also caused loss to the party.
With the stability as mentioned above, we have to suffer for more than 2 months already. The amount of active players has been reduced significantly. Even the big update of Episode 24 with lots of enjoyable content cannot save the game. Many players came back, but they cannot play and decided to quit again.
And during that two months, there is no official response from the PlayThisGame / ESTGames for this.
We request to know the reason of these issues, the workable solution with estimated timeline.
#SaveCabalEU
Prepared by Trung Nguyen (aka Mr. Wormy).
Updates
June 7, 2020
Seeing 250 people back this has been overwhelming because I know how frustrating these constant disconnects are for everyone who just wants to play. My own guild has been struggling with these server delays for months and it means a lot to know I am not shouting into the void alone.
Reached 250 supporters
June 4, 2020
Reached 100 supporters
June 4, 2020
June 1, 2020
I log in and face the same freezing screens every single day while waiting for a response that never comes. We need to reach this milestone to prove that our community is finished with these constant connection errors.
262 Comments
U are right, even uder GamesMasters we had similiar problems but somehow EstSoft made it more and more and now game is almost unplayable..
Lags have all members of the Guild, more than 50 people. We are thinking about leaving the project if the situation is not corrected.
There is a lot of things that to be fixed, and that we are here, sign the petition is sad, we should been doing that, that is their responsability, too see the problem, this problems are here for so long, and in long terms 90 percent will quit, why play a game which we cannot play
Instead of a cash shop revamp, how about a marketing team, tech support team, and ticketing team revamp? Because the current teams are competing to see who's smarter than a boiled egg. And they're all losing.
All listed problems are real. In addition players bought premium services but can't use them to full potential because of lags, that's money lose for them.
Save cabal ;)
slow but sure our server dies
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For more than 2 months already, the all of players of Cabal Europe Mercury Server have to suffer the severe issues such as:
- Unable to login, game takes extra time for login, frequently show "Unable to connect" and "Fail to connect with server"
- Unable to join channels, due to the mechanism of auto-logout after 2 minutes at the channel selection screen. After the channel selection screen appears, player selects a channel, due to the aforementioned mechanism and the delay of server, lots of the time, game auto-logout and players cannot connect to the channel to join game.
- Unable to switch between channels, game takes extra time for login, frequently show "Unable to connect" and "Fail to connect with server"
- Unable to Register / Buy / Collect Alz from Auction House, game keeps showing "Please try again"
- Unable to use Open / Send / Receive (Alz / Item) from Mail, each of these activities could take up to 2 minutes to perform
- Unable to receive Guild Treasure, game keeps showing "Waiting for server response"
- Delay in using Warehouse / Guild Warehouse, accessing Warehouse and Guild Warehouse takes extra time from the time of request to perform the function until the Warehouse / Guild Warehouse is opened
- Unable to deposit Item / Alz into Guild Warehouse, game keeps showing "Requested task has been cancelled"
- Unable to view Pet Information, game keeps showing "Retrieving Pet Information"
- Unable to join Mission Wars (both Tierra Gloriosa and Memoria Chrysos), games show the "Waiting to join Mission War" and due to the Lobby closure by 1 minute before the war starts, lots of player failed to join the Mission War. Once they joined some dungeons after, the game moved them into the Mission War as the consequence of the delay, and player lost the dungeon entry and also caused loss to the party.
With the stability as mentioned above, we have to suffer for more than 2 months already. The amount of active players has been reduced significantly. Even the big update of Episode 24 with lots of enjoyable content cannot save the game. Many players came back, but they cannot play and decided to quit again.
And during that two months, there is no official response from the PlayThisGame / ESTGames for this.
We request to know the reason of these issues, the workable solution with estimated timeline.
#SaveCabalEU
Prepared by Trung Nguyen (aka Mr. Wormy).
Updates
June 7, 2020
Seeing 250 people back this has been overwhelming because I know how frustrating these constant disconnects are for everyone who just wants to play. My own guild has been struggling with these server delays for months and it means a lot to know I am not shouting into the void alone.
Reached 250 supporters
June 4, 2020
Reached 100 supporters
June 4, 2020
June 1, 2020
I log in and face the same freezing screens every single day while waiting for a response that never comes. We need to reach this milestone to prove that our community is finished with these constant connection errors.
262 Comments
EU - Mercury has always been the most heavily ignored server by ESTsoft. It was suffering from severe lags even before the latest update. I hope it changes soon!
U are right, even uder GamesMasters we had similiar problems but somehow EstSoft made it more and more and now game is almost unplayable..
Lags have all members of the Guild, more than 50 people. We are thinking about leaving the project if the situation is not corrected.
There is a lot of things that to be fixed, and that we are here, sign the petition is sad, we should been doing that, that is their responsability, too see the problem, this problems are here for so long, and in long terms 90 percent will quit, why play a game which we cannot play
Instead of a cash shop revamp, how about a marketing team, tech support team, and ticketing team revamp? Because the current teams are competing to see who's smarter than a boiled egg. And they're all losing.
All listed problems are real. In addition players bought premium services but can't use them to full potential because of lags, that's money lose for them.
Save cabal ;)
slow but sure our server dies
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EU - Mercury has always been the most heavily ignored server by ESTsoft. It was suffering from severe lags even before the latest update. I hope it changes soon!