Hotels Against Tripadvisor, the dangers of anonymous reviews

The people most likely to use this forum are those with negative comments, thus giving a one-sided view of establishments. It should be stopped or regulated

I hate trip advisor, just tried to tell them my pub is not a restaurant, and I was told "you do not understand sir." No I do understand you prick. Its a pub not a restaurant.

Completely agree that TripAdvisor should be banned. Its a double edged sword that has affected job security and reputations of establishments. I'm completely against it.

It's totally Abused by the competitors and it's a job insecuritiy for the staff any one can complain about them having a personal issue .not a good idea at all competitors give negative feedback which reflects in ranking

It is wrong to put employees in staged problems which never happened .,this demoralizes people especially junior employees who are in first contact with the guests

We are not an hotel but a new opening restaurant and since we are open we have so many troubles with our competitors. We worked so hard and invest all our money to make a nice and quality place for customers and since it work well, our competitors used tripadvisor to kill us. We already sent to this fake website all evidence to remove the fake reviews, but nothing happen. We heard that some of our competitor pay a huge amount of money to T.A to do what ever they need on the website...money talk and this website is just a competitors playground and no more an objective customers information platform. Now, after 3 months opening I decided to sell my business and loose everything because even we requested to remove our T.A account from this fake website it is impossible and my wife and myself are in depression.. Please if you can help to quit this nightmare we thank you 1000 times...

Having been Hosts of our Lodge for nearly ten years, we have seen the good and bad side of people. Sadly, TripAdvisor condones and encourages the very things that their Review Policies prohibit. They have no conscience at all and regard everything that a 'reviewer' submits as "proprietary" hence no comment or sharing of reviewers details. I regard my Lodge and Business as proprietary and consider their website to be a sham......they continue to harass me to join their organisation and advertise but I see this as virtual ransom! A new piece of fantasy has appeared, been removed (after substantiating it as a Fake), and reappeared to stay because it is deemed OK. This review is pure fantasy albeit well concocted but is considered by TA to be fine even though it is libelous both professionally and personally. An old Fake review was also considered fine by them even though it was disproved in civil Court as extortion and dishonest. It seems we can't win with this organisation and they refuse to return any correspondence now to their "Content Integrity" unit (what a joke) or their Legal department. We need help. Rich from New Zealand

I would like to bring up another perspective and that is of the employees. As an employee in the tourism and hospitality for years not once I have been questioned by superiors about low supervisor ratings or malicious and unfair comments. As someone who is personally present and trying to deliver the best possible customer service within circumstances I have little control over, I find it offensive to be rated and judged in every minute of my shift, in every single shift. Because there are people for whom simply nothing is enough due to differences in personal tastes or expectations about what a good service is or what services a business aims/should/is able to provide at all. I have seen different malicious and unfair reviews regarding to dress codes, incidents caused by customers under influence, assumed 'attitudes' of staff members, hygiene and so on. People who write these reviews should really start realising what power this means for them over people who are there to help them and make their experiences as close to perfect as possible on a daily basis. No wonder that many of the employees in the hospitality industry simply 'can't wait to get out' or just loses all the enthusiasm due to comments based on over reaction, miscommunication or reviews which are completely fake.

Dangerous organisation for a business if the business is not dancing the steps they want !!