In October 2015, several apartment buildings formerly owed by University of Chicago Graduate Housing were acquired by Hyde Park Property Management. In an email sent on October 21, 2015, Hyde Park Property Management assured the residents of these buildings that we would receive "exceptional customer service."

Let it be known that we, the residents, remain to be convinced of this as our security concerns have not been acknowledged by Hyde Park Property Management. The following are some of the many incidents that we demand a response to:

• On Tuesday, October 27, at approximately 9:30 pm, a resident was approached by an unknown male who was walking inside the building located at 1323 E. Madison. When the resident was emptying some boxes from the car, the suspect precipitates to the stairs door and took her cell phone and wallet from her bag before fleeing the building. The suspect is a male, 20-25 years of age, approximately 5”7, dark complexion, with normal hairstyle, wearing a grey sweatshirt, large light blue jeans. No physical injuries were reported and the police was immediately notified.

• Residents of 1323 E. Madison Park have reported numerous packages stolen from them. One resident has had three packages stolen, each time worth several hundred dollars.

• On Tuesday, September 1st, a resident's Honda CRV was stolen from the roadside, outside 1323 E. Madison park building. The car was properly locked by a clutch lock system and the window panels secured. 3 days later the car was found and recovered (severely damaged) by the police in the south side.

• During first days of October, some individual/s not affiliated to the building were seen entering the building and walking toward the laundry room in 1323 E. Madison Park.

• In August, a locked Subaru Outback was stolen from Madison Park. It was recovered a week later in Bronzeville, hot wired, stripped and wrecked.

We expect a timely response that not only acknowledges these concerns, but also outlines an action plan that will increase the safety of our buildings.