Hulu's new user interface on Roku needs rollbacked
258 Comments
A
Anonymous
8 years ago
My biggest issue with this update is that the thumbnails won't load and then the shows themselves won't load. Too much text, and more difficult to get to the functions and locations that are most commonly used like watchlist and search. I'll definitely cancel if these issues aren't fixed soon.
R
R
8 years ago
We want the old Hulu back! The new update is terrible and not user friendly !!
K
Kelly Jones
8 years ago
Please please change it back!
B
Brian Whyte
8 years ago
WE NEED TO BOUNCE! I personally am giving them until the 1st of Oct. but that's it. Not paying for 1 more month of an un-usable update. WE SHOULD ALL BE GONE ON OR BEFORE THE 1st unless this gets resolved. SO many other options for content.
B
Bonnie Tello
8 years ago
I Hate the new update sooooo much, It's Awful! Please change it back or I'm not going to use Hulu again!
L
Laura Van Vliet
8 years ago
Ugh! Just settled in to watch some tv on Roku and I am so frustrated with the new Hulu setup. My watchlist is gone, the thumbnails don't load, and the actual shows all have "problems with this title." Please, if it's not broke, don't fix it. All the fall shows are about to start, and I don't want to be left in the dust. As for tonight, I just had to switch back over to Netflix. It wasn't what I wanted to watch tonight, but at least it worked.
K
Kimberly Arizona
8 years ago
This is absolutely the worst update ever. Please change it back to how it was. Its too hard to find ANYTHING now. Sucks sucks sucks!!!!!!
E
Eric bontekoe
8 years ago
Terrible interface. Navigation is a pain
A
Anonymous
8 years ago
This is the worst user interface since ET on Atari. Your UX Director should be fired immediately and replaced with literally anyone else. Or no one. A mannequin would have done a better job than this clown.
You had a great app on roku. It was awesome and easy to use. Whoever gave the green light to replace it with this trainwreck really needs to educated on the purpose of focus groups and testing ideas before just alienating your entire customer base. Twitter is blowing up with how much people *hate* this new update. Literally ZERO people have come in on the side of liking it. How does something like this happen? If you ran it by even ONE customer, you would have seen what a terrible idea this was.
If it does go back to the awesome interface it was, I'll be cancelling. Not because I dislike the product, but because you have made it unusuable.
- a (soon to be former) Hulu Subscriber
A
Anonymous
8 years ago
PLEASE ROLL BACK!!!
L
Lisa Bullock-Spiker
8 years ago
I can not even get it to work on my brand new 48 inch tv - this is ridiculous and I refuse to pay 12 dollars a month for this.
J
Jae Manion
8 years ago
This UI is hideous.
E
Elizabeth Esry
8 years ago
This is unusable.
M
Marais Leon
8 years ago
If you don't change it back I'm going to cancel
A
Anonymous
8 years ago
New inface is terrible
J
Janelle J
8 years ago
Hulu, you need to get your money back from whoever designed this cluster and fire the executive who made the decision to do this. You were robbed.
G
george jones
8 years ago
unusable update. hate new layout . it's time for bed before i can find something to watch.
W
Wendy Wilson
8 years ago
Please give back the old Hulu!
A
Anonymous
8 years ago
New Hulu on Roku interface is unusable. Makes me nauseous on my 42" TV. Cancelled. Would re-subscribe if interface was usable.
A
Anonymous
8 years ago
When I finally found 'mystuff' it didn't have half of the shows that were on my watch list (viewing with Hulu3). If I sign on to hulu on my computer I can see everything on my watch list! Navigation is terrible, more clicks to get where you want, where is search by network, etc. I just don't get this at all. I was trying to decide whether to keep my subscription, this has put me over the edge. I think I'll just stick with Netflix and Amazon.
My biggest issue with this update is that the thumbnails won't load and then the shows themselves won't load. Too much text, and more difficult to get to the functions and locations that are most commonly used like watchlist and search. I'll definitely cancel if these issues aren't fixed soon.
We want the old Hulu back! The new update is terrible and not user friendly !!
Please please change it back!
WE NEED TO BOUNCE! I personally am giving them until the 1st of Oct. but that's it. Not paying for 1 more month of an un-usable update. WE SHOULD ALL BE GONE ON OR BEFORE THE 1st unless this gets resolved. SO many other options for content.
I Hate the new update sooooo much, It's Awful! Please change it back or I'm not going to use Hulu again!
Ugh! Just settled in to watch some tv on Roku and I am so frustrated with the new Hulu setup. My watchlist is gone, the thumbnails don't load, and the actual shows all have "problems with this title." Please, if it's not broke, don't fix it. All the fall shows are about to start, and I don't want to be left in the dust. As for tonight, I just had to switch back over to Netflix. It wasn't what I wanted to watch tonight, but at least it worked.
This is absolutely the worst update ever. Please change it back to how it was. Its too hard to find ANYTHING now. Sucks sucks sucks!!!!!!
Terrible interface. Navigation is a pain
This is the worst user interface since ET on Atari. Your UX Director should be fired immediately and replaced with literally anyone else. Or no one. A mannequin would have done a better job than this clown. You had a great app on roku. It was awesome and easy to use. Whoever gave the green light to replace it with this trainwreck really needs to educated on the purpose of focus groups and testing ideas before just alienating your entire customer base. Twitter is blowing up with how much people *hate* this new update. Literally ZERO people have come in on the side of liking it. How does something like this happen? If you ran it by even ONE customer, you would have seen what a terrible idea this was. If it does go back to the awesome interface it was, I'll be cancelling. Not because I dislike the product, but because you have made it unusuable. - a (soon to be former) Hulu Subscriber
PLEASE ROLL BACK!!!
I can not even get it to work on my brand new 48 inch tv - this is ridiculous and I refuse to pay 12 dollars a month for this.
This UI is hideous.
This is unusable.
If you don't change it back I'm going to cancel
New inface is terrible
Hulu, you need to get your money back from whoever designed this cluster and fire the executive who made the decision to do this. You were robbed.
unusable update. hate new layout . it's time for bed before i can find something to watch.
Please give back the old Hulu!
New Hulu on Roku interface is unusable. Makes me nauseous on my 42" TV. Cancelled. Would re-subscribe if interface was usable.
When I finally found 'mystuff' it didn't have half of the shows that were on my watch list (viewing with Hulu3). If I sign on to hulu on my computer I can see everything on my watch list! Navigation is terrible, more clicks to get where you want, where is search by network, etc. I just don't get this at all. I was trying to decide whether to keep my subscription, this has put me over the edge. I think I'll just stick with Netflix and Amazon.