Homebase has finally agreed to honour the outstanding sofa orders and reach out to everyone affected. I never imagined that this would lead to a real result so please know this win belongs entirely to the people who spoke up. We should keep an eye on our inbox to make …
August 17, 2016
Final supporters
Honour orders or offer alternative sofas
Current understanding of web-based transactions is based almost solely on a collective belief of how such transactions should progress from lawyers – it has not been legislated for by Parliament, nor tested before the courts. It is generally accepted that an advert on a website of an item for sale at a certain price is the invitation to treat and the process of filling out the order form and passing over personal details such as credit information by the customer is the offer. Following this to its logical conclusion, the next communication from the retailer is the acceptance of the offer, at which point the contract is formed and the retailer is therefore under a legal duty to perform.
Updates
June 20, 2016
I am honestly overwhelmed by the momentum this has gained lately. This movement belongs entirely to the people who took the time to speak up against being ignored.
Reached 100 supporters
June 20, 2016
64 Comments
7 weeks later and 3 days before delivery they cancel. I've already paid local council to uplift my old suite so Shamebase have left me considerably out of pocket
Ordered sofa weeks ago Up at 7am on delivery day calling to understand when it was being delivered Order cancelled No contact at all Sold old sofas in meantime Offered £30 voucher for inconvience Very very poor customer service
Your T and Cs state that payment would be taken after card details and stock availability check. Holding on to payment from zillions of customers for 6 weeks is absolutely unreasonable..
Disgusting company . Took order / took money / confirmed order / confirmed delivery date 3 times - cancelled 3 weeks before delivery due . Offered alternatives to some but won't answer any questions and ignores anything other than what they are scripted to answer ' just want my settees !!
After being promised my sofas ,my money was refunded without any warning. I am now left with no sofas as I'd given the old ones away. Absolutely disgusted by the way homebase have treated me. They sell over 500 sofas but said I couldn't be offered an alternative.
I separately bought 2 sofas and was let down a short notice for both of them.
https://www.theguardian.com/money/2016/jul/11/homebase-bargain-sofas-fail-arrive-massive-price-drop
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Homebase has finally agreed to honour the outstanding sofa orders and reach out to everyone affected. I never imagined that this would lead to a real result so please know this win belongs entirely to the people who spoke up. We should keep an eye on our inbox to make …
August 17, 2016
Final supporters
Honour orders or offer alternative sofas
Current understanding of web-based transactions is based almost solely on a collective belief of how such transactions should progress from lawyers – it has not been legislated for by Parliament, nor tested before the courts. It is generally accepted that an advert on a website of an item for sale at a certain price is the invitation to treat and the process of filling out the order form and passing over personal details such as credit information by the customer is the offer. Following this to its logical conclusion, the next communication from the retailer is the acceptance of the offer, at which point the contract is formed and the retailer is therefore under a legal duty to perform.
Updates
June 20, 2016
I am honestly overwhelmed by the momentum this has gained lately. This movement belongs entirely to the people who took the time to speak up against being ignored.
Reached 100 supporters
June 20, 2016
64 Comments
The law states ” Under the distance selling regulations, the goods must be delivered within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to do this, they must inform you before the end of the 30 day deadline.”
7 weeks later and 3 days before delivery they cancel. I've already paid local council to uplift my old suite so Shamebase have left me considerably out of pocket
Ordered sofa weeks ago Up at 7am on delivery day calling to understand when it was being delivered Order cancelled No contact at all Sold old sofas in meantime Offered £30 voucher for inconvience Very very poor customer service
Your T and Cs state that payment would be taken after card details and stock availability check. Holding on to payment from zillions of customers for 6 weeks is absolutely unreasonable..
Disgusting company . Took order / took money / confirmed order / confirmed delivery date 3 times - cancelled 3 weeks before delivery due . Offered alternatives to some but won't answer any questions and ignores anything other than what they are scripted to answer ' just want my settees !!
After being promised my sofas ,my money was refunded without any warning. I am now left with no sofas as I'd given the old ones away. Absolutely disgusted by the way homebase have treated me. They sell over 500 sofas but said I couldn't be offered an alternative.
I separately bought 2 sofas and was let down a short notice for both of them.
https://www.theguardian.com/money/2016/jul/11/homebase-bargain-sofas-fail-arrive-massive-price-drop
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The law states ” Under the distance selling regulations, the goods must be delivered within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to do this, they must inform you before the end of the 30 day deadline.”