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Hold LIAT Accountable

Hold LIAT Accountable

416 signatures 84 to reach 500
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Started by PROLFJKSUWE344 McKay 13 years ago
I propose that the aviation authorities and transport ministries in the countries 'served' by LIAT take them to task over the debacle and implement thresholds with associated penalties. As has been seen repeatedly in the news, LIAT's flight services (and customer service) has reached new lows with thousands of passengers experiencing delays, little or no information available to both travelers and their families. They have even left children in their care in the wrong country (http://www.thedailyherald.com/index.php/islands/1-islands-news/41065-8-year-old-left-at-airport-in-apparent-liat-error-.html) Example thresholds: every time they lose a child, lose more than 10 pieces of luggage per flight or have more than half their flights delayed in a 24 hour period. These may sound generous thresholds but in my recent experience of LIAT avoiding these would be huge improvement.


This petition will be submitted both the ministry of transport and the aviation (or airport) authority in each of LIAT's destinations.

Updates

Reached 250 supporters

August 11, 2013

August 4, 2013

The silence from the aviation authorities remains discouraging but it tells me exactly where their priorities lie. I am still drafting formal complaints to send to each transport ministry because we cannot let them ignore these failures any longer.

Reached 100 supporters

July 27, 2013

10 Comments

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Gaston Redford
11 years ago Featured

I wish this company would fold up and die. If I were a hacker, I'd fuck up all of their IT resources. Fuck Liat.

R
Rohan Seales
12 years ago Featured

LIAT needs to take of their customers. They are ridiculous when coming to customer service. They need more competition .

K
Katrina Morgan
12 years ago Featured

Don't forget to add that their new fleet of jets can not handle high winds AND luggage, so luggage is not loaded on a routine basis. Still no word one week later on SVG to Barbados flight on the whereabouts of our bags. And the customer service? None.

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David Saleh
13 years ago Featured

Need real competition in the Caribbean. LIAT knows we have no other options so they treat us like cattle.

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Marcus Richards
13 years ago Featured

Stuck in Antigua for 3 days and nobody could tell me nothing. No flight, no hotel, no refund. They literally just stopped answering the phones.

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Sarah McCarthy
13 years ago Featured

Worst airline ever. I missed my sisters wedding because they delayed the flight 3 times then just cancelled it. Never again!!!!

D
Denis Casimir
10 years ago

Good Customer Service and Flights ontime, Luggage made it.

C
Christy
10 years ago

Liat ruined my weekend, cost me 788usd to be exact in ONE DAY

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