Give Mothercare customers their car seats that have been paid for!

Dear Natalie Leebetter, I am contacting you about a pricing error that occurred on our site on Saturday morning. I’m very sorry but unfortunately the ‘Cosatto Moova 2 Car Seat – Cuddle Monster 2’ (Product Code D7383) was incorrectly featured at 49p. This was a genuine mistake and one which we are investigating. However, as this error resulted in the car seat being listed clearly below the intended price, we are unable to honour this price (as stated in our Terms & Conditions) I appreciate that this is disappointing news and while it’s not the bargain you were hoping for, I hope that you might consider our offer of an alternative car seat with a 10% online discount. If you would like to take advantage of this discount all you need to do is enter the following unique code into the promotional code box during checkout* MPRP-CE5G-3AFZ-WGCN-Y3SD Your existing order is in the process of being cancelled and we can confirm you haven’t been charged. The funds which have been reserved in your account will be released in the next few days. You may also receive an automated order cancellation email. JUST HAD THIS!!

I have a order confirmation email and I also have a screen shot to confirm my order is processing! I am looking for my order to be honoured and dispatched!

Give us what we bought!!!

your mistake is not our fault so we should get what we have paid for! False advertising is illegal!!!!

poor service should not allow some to get then stop others

if the money has been taken from your account mothercare should honour the orders if you were to go in to a shop and notice difference at check out you are given it at the price that is displayed and so should mothercare

I can understand why you wouldn't honour it for people who have bought lots of them. I purchased two. One for my daughter and one for a friend who's car was written off in a collision that wasn't her fault.

We bought in good faith you should supply in the same

It is not our fault the wrong price was put on the website. I have a screen shot saying the RRP was £7.99! I would have been happy to pay the RRP

Disgusted by the way mothercare have treated their customers and to offer 10% off a car seat online as compensation is just insulting. I, for one, will not shop with them again.

I bought one for my 9 month old Grandson, who i was looking after on Saturday, as i had no way of using my car, (no car seat)was unable to collect it, so paid for delivery, if i could have collected Saturday i wiuld have had the seat for 49p, i like many others think you should HONOUR our orders, YOUR MISTAKE not ours!!!!!

I ordered 6 in total 2 for me 1 for my brother 1 for our friend who is due and w2 for the girl down the road from me who has two young kids would be great to get them

i want my car seat

we payed for something and not received

I bought a car seat for my child, and wants to get it! Thanks

There error they pay for it

Yes

I agree should give the car seat one too each order just stupid to order more than that x

I would be happy to pay the £7.99 rrp listed x

i think one seat per customer should be honoured but those ordering stupid amounts shouldn't be