The developers officially overturned the ban on the account this morning. I have confirmed that access has been restored and the assets remain intact. We will monitor the situation to ensure no further technical errors occur regarding the payment history.
July 17, 2017
Final supporters
Acacitlu from lioden was recently banned when issues with paypal drove them to ask for a refund. They eventually, in their panic, sent a message to paypal, in which, they asked Lioden for information about their payments. A day later, despite having put $800+ into the game, Acacitlu was banned for "PayPal Chargebacks"
Acacitlu needed a refund because they were using their paypal account, which had two cards connected to it. Their own one, and then their grandmother's. They were totally unaware that they were using their grandmother's card, and had planned to empty their own card on the game. They emptied their grandmother's card and in their panic, tried to get a refund, as they couldn't afford to pay their grandmother back.
They asked for their lions to possibly be moved to another account in order to compensate for the money they spent, as they had leopons on the account, and were told that the lions couldn't be transferred. However, their friend looked at their account and their lions are still aging, meaning someone is logging into their account. Please help Acacitlu get unbanned soon.
EDIT: Guys. Acacitlu didn't steal credit card info, nor are they trying to cover their ass. They are just trying to fix something that shouldn't have happened. They tried to get their refund first through Lioden and were refused, which is when they were forced to go to PayPal. Their grandmother's info was also on their PayPal because her grandmother had bought clothes on a PayPal only site.
EDIT 2: Look. Acacitlu still had the GB at the time when they asked for a refund. They were willing to give the GB back. Then they were refused.
EDIT 3: Acacitlu is aware of the ToS. They reread them once they were banned. They Also got it copy pasted in their emails. c:
Updates
July 3, 2017
I am currently compiling a formal appeal that details the timeline of the PayPal dispute to send directly to the support lead. The observation that account activity continues while the owner remains banned will be a central point in this correspondence. I will report on any acknowledgement or rebuttal we receive regarding these specific login logs.
14 Comments
Hmm... she deserves to be unbanned. I don't see any reason to ban someone just because they wanted a refund...
Hope you get your refund!
Here to help from your friend or whatever
no, just no
Like amused said, what'd they expect to happen? Every online game with RL currency transactions involved have the same policy of banning for chargebacks as it costs the merchant their money simply because someone has buyer's remorse or an 'accident' and wants to steal back what has been sent to the merchant. Find another way to deal with the problem rather than stealing. If anyone's the victim, it's the owner.
Hi
How did you think this would work out? You tried to steal from the game with your chargeback stunt. You know it costs merchants money when you chargeback? You should work out the payment with the admins instead of trying to sneakily cover up for stealing your grandmother's credit card information.
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The developers officially overturned the ban on the account this morning. I have confirmed that access has been restored and the assets remain intact. We will monitor the situation to ensure no further technical errors occur regarding the payment history.
July 17, 2017
Final supporters
Acacitlu from lioden was recently banned when issues with paypal drove them to ask for a refund. They eventually, in their panic, sent a message to paypal, in which, they asked Lioden for information about their payments. A day later, despite having put $800+ into the game, Acacitlu was banned for "PayPal Chargebacks"
Acacitlu needed a refund because they were using their paypal account, which had two cards connected to it. Their own one, and then their grandmother's. They were totally unaware that they were using their grandmother's card, and had planned to empty their own card on the game. They emptied their grandmother's card and in their panic, tried to get a refund, as they couldn't afford to pay their grandmother back.
They asked for their lions to possibly be moved to another account in order to compensate for the money they spent, as they had leopons on the account, and were told that the lions couldn't be transferred. However, their friend looked at their account and their lions are still aging, meaning someone is logging into their account. Please help Acacitlu get unbanned soon.
EDIT: Guys. Acacitlu didn't steal credit card info, nor are they trying to cover their ass. They are just trying to fix something that shouldn't have happened. They tried to get their refund first through Lioden and were refused, which is when they were forced to go to PayPal. Their grandmother's info was also on their PayPal because her grandmother had bought clothes on a PayPal only site.
EDIT 2: Look. Acacitlu still had the GB at the time when they asked for a refund. They were willing to give the GB back. Then they were refused.
EDIT 3: Acacitlu is aware of the ToS. They reread them once they were banned. They Also got it copy pasted in their emails. c:
Updates
July 3, 2017
I am currently compiling a formal appeal that details the timeline of the PayPal dispute to send directly to the support lead. The observation that account activity continues while the owner remains banned will be a central point in this correspondence. I will report on any acknowledgement or rebuttal we receive regarding these specific login logs.
14 Comments
She used her money to play the game, not to use it all up and find out to be banned the next day.
Hmm... she deserves to be unbanned. I don't see any reason to ban someone just because they wanted a refund...
Hope you get your refund!
Here to help from your friend or whatever
no, just no
Like amused said, what'd they expect to happen? Every online game with RL currency transactions involved have the same policy of banning for chargebacks as it costs the merchant their money simply because someone has buyer's remorse or an 'accident' and wants to steal back what has been sent to the merchant. Find another way to deal with the problem rather than stealing. If anyone's the victim, it's the owner.
Hi
How did you think this would work out? You tried to steal from the game with your chargeback stunt. You know it costs merchants money when you chargeback? You should work out the payment with the admins instead of trying to sneakily cover up for stealing your grandmother's credit card information.
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She used her money to play the game, not to use it all up and find out to be banned the next day.