Jimmie C 0

Follow ADA Act by accommodating veterans with agoraphobia

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This letter is for your company to adhere to requirements set forth by the American with Disabilities Act, particularly Title III that requires public accommodations to make reasonable modifications in policies, practices, and procedures for people with disabilities.

Although your business has a policy that prohibits customers from entering your stores after closing time, an exception needs to be made and should be made to allow mentally disabled customers with agoraphobia (fear of crowds) to shop for a short and reasonable length of time after closing time. There are millions of people including many thousands of military veterans who bravely served this country for you and I that suffer from this condition. I'm sure saying "thank you" to veterans is appreciated by them but please make a more profound statement to show your appreciation by allowing a simple and reasonable modification to company policies.

If a veteran or customer who has agoraphobia needs to shop in any of your retail stores after store closing time when inside the store is limited to only staff, etc., store managers should allow them to shop for a short and reasonable amount of time unless there is a real threat for safety based on actual risk and not on mere speculation, stereotypes, or generalizations about individuals with disabilities as the ADA Act states.


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