File a class action lawsuit against Frontier Internet services

Our internet is so slow that we can not even watch Netflix. We pay for high speed internet and do not get 1/2 of what we pay for. Anytime we have a problem and report the slow internet, they always say it's because we have too much on it. Last time they were here everything was disconnected from the internet, but still had same results. Too much online

crap

Terrible over priced internet service.

We've been battling an internet speed with frontier for months and months. We are paying for "up to" 6 mps and we generally see less than 1. Keep saying they are upgrading but hasn't happened yet and that was about a year ago. Unfortunately we live where we have very limited options. Try surfing the web, watch a movie and download anything at this speed!!!! Extremely frustrated customer.

Always lose service

Frontier is absolutely horrendous. I have to call and complain monthly, they pretty much told me too bad and that our area was outdated

Had frontiernet for 15 plus years....never did receive the speed promised.

this internet is actually pretty bad.its not worth what ive been paying for it for the last 15 years

Had frontier highspeed internet for years. Had to always deal with outages, faulty equipment and poor customer service response time. Lots of wasted time spent on the phone with the never ending music only to get a standard reply of: "We seem to be experiencing an outage in that part of the state", Me, "Ya, my neighbors internet is fine, what about mine?"

I don't have time to call them everyday to have them do something that will make it work for 2 mins and then flip out again. It's so annoying!

I haven't had internet for months and it's supposed to be a no contact service yet they're still charging me

Had to call them 3 times yesterday. Internet never works, so slow. They told me they doing upgrades in our area, the second one told me there was high usage in our area. They also told me that the techs in our area can't work overtime because they have went over budget.

Slow boots off all time

Slow internet, don't have the speed they say I have. Internet out a lot, was out over a week once recently. Then had to wait a week to get a tech out here to fix the problem. He put in a new modem. However the modem he replaced was only a couple mo. old.

The internet is terrible because they won't upgrade and/or make necessary changes to phone lines that were meant to just give dial tone since the beginning of time to push through high speed internet. Essentially data ping pongs all around the universe, if it ever gets there, before it reaches your modem and it's out of order because they won't actually make necessary changes to phone lines to give you an actual direct service line. Don't take out on the technicians. They can't help it. They can come to your home 20 times but if there is nobody to fix the lines that haven't been updated since the 50s and there's no priority on installing a "home run" into the home (this is a line that should be directly fed from the terminal down into your modem instead of using old phone wiring which again bounces it all around your house before reaching your modem) then there's nothing else these guys can do. They can come switch our modem 20 times. It's not the modem. It's not your computer. It's why at&t sold off these chunks to companies like Frontier. They didn't deem the investment worth the money to upgrade the lines either...

Horrible and very unreliable.

Mine is slow and dont work sometimes

This company has done nothing but mess up and lie since day one of even trying to get it installed. Now that I finally have my bill sort of straightened out, my service is even worse than it was before.

The Internet is so intermittent it's ridiculous!

Slow service