File a class action lawsuit against Frontier Internet services

Have been a loyal customer for 5+ years. We are supposed to be receiving high Internet. We can't even stream videos most of the time with out buffering all the time. We have ran speed tests and we are only pulling way less than we pay for. We have brought this to their attention many times and they say is cause of where we live (small town out in the country) but that to many people are using it. My problem with this us I live less than a mile from the main box that runs throughout the town. I think they seriously need to update their equipment out in this area to support maybe the hundred people who live in this town. Plus we get stuck a higher price than those who live in bigger towns. I think this is unfair and not right when 85% of the time my Internet looses connection or will be out for hours at a time. I have to reset my router all the time too. It might work for a short time. Luckily I have Internet on my phone but it would be nice to not throw my $65 a month away every month and be able to actually watch my Netflix. I whish their were other Internet providers in this area because I would definitely taken my loyal customer service else where if I could.

Old equipment they wont replace. Box resets itself 2-4 times a day. Internet connection lasts under 10 minutes.. tech support continues to sing the song of operator error.

I was out Internet for 3 weeks.

We are tired of paying for high speed and getting no speed and hearing all the excuses frontier comes up with.

Cent carry a cell phone and Xbox live and we pay for the best internet they have.

It is just slightly higher than dialup

I been paying for high speed internet for a lonng time I upgraded to faster internet and was paying just to be told the speed I was paying for was in hi demand for my area .so why am I paying for something that's not yet available during that time.now the service is available but for a very long time I was paying for something I wasn't getting

Very slow internet! Always goes out of service!

21 years I was forced to have this company for phone and Internet. I finally said no more this past Monday and disconnected.

Es they always say the equipment is old, and we do not have a big enough population to warren a true fix. This should be forwarded to the Illinois. Hope this lights a fire under them. This is exactly what frontier does not want people to do connect together.

No internet service at least once a month if not more. Have been told that most of the problem is very old equipment that Frontier will not update!!!!!

paying for 5mbs but only getting 1 mb. Most people have multiple devices in a home. accommodate

daily outages, and the Jerseyville head end is always having some sort of problems. When I preform a tracert to www.google.com when experiencing slow internet it always comes back as timed out during the 3rd or 4th hop. It clears my connections and router every time.

They need to update their equipment to extend the range of their WiFi. Ours is a constant on off on off on off.

Never know when it will work and when it won't

Have problems with no internet connection quite often. It's worse when more than one person is online.

I canceled caused they wanted me to do 2 year contract when i had it for 5 years.

There could be no reason what so ever (weather, etc) for Internet to go out but always seems to happen. I was out Internet for 3 weeks from December 28th. They kept telling me they would send a tech but I never saw or heard from anyone. Then 1 day it just started working again. It has been sparadic service the whole time I have had it. VERY upsetting and inconvenient. My children couldn't do some homework because of internet outages for no apparent reason!!

connection so slow I can't video chat , can't stream video, etc. Service is sporadic at best.

For several months we have had very little to no connectivity, in June in the first week alone we had over500 drops in service!