Dear Microsoft Xbox Team.
At first I thought I was stupid or had bad equipment. Then I after doing about an hour of research, I realized that there is a real problem here and everyone owning an Xbox Series X is suffering from it. After all, this console was presented as the apex console.
This is the problem though: I have a Samsung Q80T television with HDMI 2.1 support - nice!
I have a 5.1 sound system by JVC that I connect via an optical cable - also nice.
Now all I wanted was to play games in 4K/120Hz and 5.1 sound. That's a reasonable demand considering I paid 1600 EUR for my gaming set-up a few weeks ago.
The Xbox doesn't have a Toslink optical connector, which was, in hindsight, a very stupid idea, but ok. I accepted it because my TV has an optical connector. However, I can now choose betwee compressed sound (DTS Digital Surround, Dolby Digital, Dolby Atmos) and get a one second delay, which is unacceptable. I can also chose uncompressed PCM which doesn't have delay, but it's only stereo. But I think I can expect 5.1 sound! WE CAN ALL EXPECT 5.1 or 7.1 SOUND FROM THE BEST OF ALL CONSOLES!
We, the players, fell like we're in the position to ask you to fix this. Here are some ideas how:
- Build an Xbox signal splitter that supports 4K/120Hz/HDMI 2.1 and offer it at a reasonable price (covering your costs for development/production/shipping)
- Get in touch with the television producers to find a solution concerning the pass-though of the sound signal through the television to enable delay-free 5.1 sound
- Change the Design of the Series X to bring back the optical connector and offer us a free replacement for the new model so we can finally enjoy 5.1 or 7.1 sound again
You shall no longer ignore us!
EDIT: After talking to Samsung, I found one way to get 5.1 sound AND 120Hz 4K visuals. This is my solution for getting Dolby Digital: The Series X is connected to the TV via HDMI 2.1. My receiver is connected to the TV (Samsung Q80T) via optical TOSLINK. I set the Xbox to Dolby Digital in the audio settings, then I set the TV audio setting to "Input 'auto'" and "Dolby Digital". Now here is the part that didn't work before: The audio receiver needs to be switched on FIRST, then the TV, then the SeriesX. Any other order doesn't work.
Unfortunately, eARC audio connections still appear to lag heavily. So let's keep the pressure up on Microsoft!
Updates
February 11, 2022
Seeing this kind of movement confirms I am not the only one frustrated by the lack of proper surround sound on my console. It feels incredible to know so many of you are dealing with the same audio lag and want the same fix I do.
16 Comments
DD, Dolby Atmos, and DTS latency issue is unacceptable for series x. we are loyal to xbox. We wait almost a decade and pay top dollar we deserve what is promised
Same problem here. Q90R and have to sacrifice 120fps, VRR and HDR just to be able to use my 5.1 speakers. Unacceptable.
Xbox series x sound delay with atmos
I agree. I have the same problem with Dolby Digital output on Xbox series X. Connection:Xbox->Included Hdmi 2.1 MC wire->Samsung TV UE65RU80000->SPDIF Samsung Soundbar
Pathetic.
Please solve the delay issue
This is false advertisement and is not suitable for the price of admission. Unacceptable!
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Dear Microsoft Xbox Team.
At first I thought I was stupid or had bad equipment. Then I after doing about an hour of research, I realized that there is a real problem here and everyone owning an Xbox Series X is suffering from it. After all, this console was presented as the apex console.
This is the problem though: I have a Samsung Q80T television with HDMI 2.1 support - nice!
I have a 5.1 sound system by JVC that I connect via an optical cable - also nice.
Now all I wanted was to play games in 4K/120Hz and 5.1 sound. That's a reasonable demand considering I paid 1600 EUR for my gaming set-up a few weeks ago.
The Xbox doesn't have a Toslink optical connector, which was, in hindsight, a very stupid idea, but ok. I accepted it because my TV has an optical connector. However, I can now choose betwee compressed sound (DTS Digital Surround, Dolby Digital, Dolby Atmos) and get a one second delay, which is unacceptable. I can also chose uncompressed PCM which doesn't have delay, but it's only stereo. But I think I can expect 5.1 sound! WE CAN ALL EXPECT 5.1 or 7.1 SOUND FROM THE BEST OF ALL CONSOLES!
We, the players, fell like we're in the position to ask you to fix this. Here are some ideas how:
- Build an Xbox signal splitter that supports 4K/120Hz/HDMI 2.1 and offer it at a reasonable price (covering your costs for development/production/shipping)
- Get in touch with the television producers to find a solution concerning the pass-though of the sound signal through the television to enable delay-free 5.1 sound
- Change the Design of the Series X to bring back the optical connector and offer us a free replacement for the new model so we can finally enjoy 5.1 or 7.1 sound again
You shall no longer ignore us!
EDIT: After talking to Samsung, I found one way to get 5.1 sound AND 120Hz 4K visuals. This is my solution for getting Dolby Digital: The Series X is connected to the TV via HDMI 2.1. My receiver is connected to the TV (Samsung Q80T) via optical TOSLINK. I set the Xbox to Dolby Digital in the audio settings, then I set the TV audio setting to "Input 'auto'" and "Dolby Digital". Now here is the part that didn't work before: The audio receiver needs to be switched on FIRST, then the TV, then the SeriesX. Any other order doesn't work.
Unfortunately, eARC audio connections still appear to lag heavily. So let's keep the pressure up on Microsoft!
Updates
February 11, 2022
Seeing this kind of movement confirms I am not the only one frustrated by the lack of proper surround sound on my console. It feels incredible to know so many of you are dealing with the same audio lag and want the same fix I do.
16 Comments
XBox Series X, LG CX77, Denon receiver using ARC. Not combination works using Bitstream without 200ms delay in sounds. No Dolby Digital. only PCM stereo works. This is very disappointing. Only options are MS fixes this or I have to pick between good audio or good visuals.
DD, Dolby Atmos, and DTS latency issue is unacceptable for series x. we are loyal to xbox. We wait almost a decade and pay top dollar we deserve what is promised
Same problem here. Q90R and have to sacrifice 120fps, VRR and HDR just to be able to use my 5.1 speakers. Unacceptable.
Xbox series x sound delay with atmos
I agree. I have the same problem with Dolby Digital output on Xbox series X. Connection:Xbox->Included Hdmi 2.1 MC wire->Samsung TV UE65RU80000->SPDIF Samsung Soundbar
Pathetic.
Please solve the delay issue
This is false advertisement and is not suitable for the price of admission. Unacceptable!
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XBox Series X, LG CX77, Denon receiver using ARC. Not combination works using Bitstream without 200ms delay in sounds. No Dolby Digital. only PCM stereo works. This is very disappointing. Only options are MS fixes this or I have to pick between good audio or good visuals.