Status: Closed — this petition is no longer accepting signatures.
Final supporters
For two weeks in a row, Toronto promotions company: EMBRACE PRESENTS has put on two concerts / shows where patrons have endured poor accommodations, lost/stolen items as a result of poor security, and overcapacity / overselling tickets. We, as loyal fans of these artists and as patrons that have paid our hardworking money to Embrace Presents demand an immediate refund from the promoter, the OMDC (Ontario Media Development Corporation) and Better Business Bureau to review the events through an investigation. Embrace Presents receives government funding through the OMDC.
The event details where the mishaps happened are as follows:
Saturday October 17th, 2015: Disclosure Concert -
Uncontrollable scene with patrons entering the coat check area where hundreds of jackets and belongings were stolen. Many guests of the event lost valuable items, coats, jackets, car keys, and more as a result of poor security and not being able to control the groups of people that entered the coat check zone that was off-limits. People were stealing, passing through the gates, no security attempted to stop the looting, nor was there any police presence in this area. Several articles from the media are here:
http://exclaim.ca/music/article/disclosures_toront...
http://www.thestar.com/news/gta/2015/10/18/coat-ch...
http://www.citynews.ca/2015/10/18/coat-check-chaos...
Saturday October 24th, 2015 - Zedd Concert
3-4 levels security checks, just to enter the concert venue. This is not normal, and not accessible for many.
Thousands of patrons pre-purchased 'Floor Access' tickets for $80-$100+ (at a premium compared to seat-level tickets). Hundreds of guests were turned away from access to the Floor prior to the headlining artist performance due to 'Floor Level being at capacity'. The promoter clearly oversold tickets and did not deliver what they promised. No where on the ticket or receipt from Ticketmaster states that 'floor access is subject to capacity'. Any respectable and reputable events company should know that you must leave enough room in your venue for each level of access. Even the artist, Zedd, has criticized the promoter. Several articles from the media are here:
http://exclaim.ca/music/article/zedd_criticizes_to...
http://www.youredm.com/2015/10/26/promoters-overse...
Again, we demand a refund from the promoter, Embrace Presents for the following:
- poor planning and event management
- little security and police presence at coat check area
- lost / stolen items at the Disclosure concert on Oct. 17
- poorly planned security protocols leading to 3-4 layers of security checkpoints, which led to patrons missing artist performances
- Overselling Floor Access tickets and not delivering access to patrons who paid for and expected access to the area
- Mistrust and poor handling of crowds during the event
- an official review from the Better Business Bureau, Ontario Media Development Corp*, and City of Toronto as a result of these events that have left concert-goers with a poor experience.
Please sign the petition and let's show Embrace how upset the loyal fans are based on how these situations situations are handled, and also show the OMDC and City of Toronto the negative experiences that are being presented.
*OMDC provides Embrace Entertainment Inc. with grant money for live music events. This is public funding from the Ontario government to produce shows that drive tourism, enable growth of Ontario and Canadian music, and showcase live and impactful performances.
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Updates
October 27, 2015
I am currently gathering the firsthand accounts you have sent me so I can present a complete picture of the chaos to the funding agencies. It is heartbreaking to hear how many of you lost not just your belongings but your sense of safety at these shows. Knowing I am not alone in this frustration keeps me pushing for the accountability we deserve.
October 27, 2015
Seeing the momentum behind this demand proves that so many of you were mistreated just like my friends and I were at these shows. It validates the frustration we felt while standing in that chaotic venue waiting for help that never came.
30 Comments
My friends and I were denied floor access after paying $100-$240 for floor tickets. Our tickets should have been sold as seated tickets if thats all there was room for and there wouldnt be a problem. Instead way too many floor tickets were sold at a h
Almost got crushed in line to the floor which was not at capacity and angering many of those in line who decided to rush the bouncers in protest. Was pushed against the fence and could not breathe, asked a bouncer for help to pull me out in which they responded with a shake of the head, thinking i was being dramatic in order to advance in line. Left the concert with a huge bruise on the right side of my rib cage.
Bought floor tickets to zedd, waited in lines that caused me to miss both the opening acts and special guest. I have athsma and other breathing problems and I was forced into a huge crowd of people where I could hardly breathe and was being shoved this way and that. I paid top dollar for this to be an amazing night and it was a complete disaster. I expect a refund or for embrace to go out of business. Security and promoters were very rude and disrespectful when all anyone was in need of was help. This was the worst event organization I have ever experienced.
Hello, I had attended Zedd on October 24th, 2015. I had purchased floor access to Zedd but was not allowed due to security and over capacity. I was very upset and paid what I thought had been promised. I wish to get a refund because of this inconvenience, I have my own ticket that states on ticketmaster that I have purchased the floor access to Zedd. If there is any way that this can be solved. It would be appreciated. Thank you
Went to the Disclosure concert, paid for "VIP tickets" where the only point of differentation between those and regular tickets were to bypass the line. Still not allowed exit and re-entry, the washroom situation was a mess, I didn't want to have to see people urinating in closets and walls because the lineups were that long. Poorly organized through and through, almost everyone missed half an hour of Disclosure themselves.
You guys should be ashamed yourself. Very dishonest and unprofessional. Overselling tickets and having stolen item. We want our money back!
Give back people there money already..... why scam people and have a bad name to the company. How would you feel if you were in our shoes?
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
For two weeks in a row, Toronto promotions company: EMBRACE PRESENTS has put on two concerts / shows where patrons have endured poor accommodations, lost/stolen items as a result of poor security, and overcapacity / overselling tickets. We, as loyal fans of these artists and as patrons that have paid our hardworking money to Embrace Presents demand an immediate refund from the promoter, the OMDC (Ontario Media Development Corporation) and Better Business Bureau to review the events through an investigation. Embrace Presents receives government funding through the OMDC.
The event details where the mishaps happened are as follows:
Saturday October 17th, 2015: Disclosure Concert -
Uncontrollable scene with patrons entering the coat check area where hundreds of jackets and belongings were stolen. Many guests of the event lost valuable items, coats, jackets, car keys, and more as a result of poor security and not being able to control the groups of people that entered the coat check zone that was off-limits. People were stealing, passing through the gates, no security attempted to stop the looting, nor was there any police presence in this area. Several articles from the media are here:
http://exclaim.ca/music/article/disclosures_toront...
http://www.thestar.com/news/gta/2015/10/18/coat-ch...
http://www.citynews.ca/2015/10/18/coat-check-chaos...
Saturday October 24th, 2015 - Zedd Concert
3-4 levels security checks, just to enter the concert venue. This is not normal, and not accessible for many.
Thousands of patrons pre-purchased 'Floor Access' tickets for $80-$100+ (at a premium compared to seat-level tickets). Hundreds of guests were turned away from access to the Floor prior to the headlining artist performance due to 'Floor Level being at capacity'. The promoter clearly oversold tickets and did not deliver what they promised. No where on the ticket or receipt from Ticketmaster states that 'floor access is subject to capacity'. Any respectable and reputable events company should know that you must leave enough room in your venue for each level of access. Even the artist, Zedd, has criticized the promoter. Several articles from the media are here:
http://exclaim.ca/music/article/zedd_criticizes_to...
http://www.youredm.com/2015/10/26/promoters-overse...
Again, we demand a refund from the promoter, Embrace Presents for the following:
- poor planning and event management
- little security and police presence at coat check area
- lost / stolen items at the Disclosure concert on Oct. 17
- poorly planned security protocols leading to 3-4 layers of security checkpoints, which led to patrons missing artist performances
- Overselling Floor Access tickets and not delivering access to patrons who paid for and expected access to the area
- Mistrust and poor handling of crowds during the event
- an official review from the Better Business Bureau, Ontario Media Development Corp*, and City of Toronto as a result of these events that have left concert-goers with a poor experience.
Please sign the petition and let's show Embrace how upset the loyal fans are based on how these situations situations are handled, and also show the OMDC and City of Toronto the negative experiences that are being presented.
*OMDC provides Embrace Entertainment Inc. with grant money for live music events. This is public funding from the Ontario government to produce shows that drive tourism, enable growth of Ontario and Canadian music, and showcase live and impactful performances.
Updates
October 27, 2015
I am currently gathering the firsthand accounts you have sent me so I can present a complete picture of the chaos to the funding agencies. It is heartbreaking to hear how many of you lost not just your belongings but your sense of safety at these shows. Knowing I am not alone in this frustration keeps me pushing for the accountability we deserve.
October 27, 2015
Seeing the momentum behind this demand proves that so many of you were mistreated just like my friends and I were at these shows. It validates the frustration we felt while standing in that chaotic venue waiting for help that never came.
30 Comments
We purchased VIP Tickets to the Disclosure show which promised a separate bathroom. This was only offered for Female guests. We also had two jackets stolen from the coat check and are awaiting resolution. There has been no communication from Embrace in over a week.
My friends and I were denied floor access after paying $100-$240 for floor tickets. Our tickets should have been sold as seated tickets if thats all there was room for and there wouldnt be a problem. Instead way too many floor tickets were sold at a h
Almost got crushed in line to the floor which was not at capacity and angering many of those in line who decided to rush the bouncers in protest. Was pushed against the fence and could not breathe, asked a bouncer for help to pull me out in which they responded with a shake of the head, thinking i was being dramatic in order to advance in line. Left the concert with a huge bruise on the right side of my rib cage.
Bought floor tickets to zedd, waited in lines that caused me to miss both the opening acts and special guest. I have athsma and other breathing problems and I was forced into a huge crowd of people where I could hardly breathe and was being shoved this way and that. I paid top dollar for this to be an amazing night and it was a complete disaster. I expect a refund or for embrace to go out of business. Security and promoters were very rude and disrespectful when all anyone was in need of was help. This was the worst event organization I have ever experienced.
Hello, I had attended Zedd on October 24th, 2015. I had purchased floor access to Zedd but was not allowed due to security and over capacity. I was very upset and paid what I thought had been promised. I wish to get a refund because of this inconvenience, I have my own ticket that states on ticketmaster that I have purchased the floor access to Zedd. If there is any way that this can be solved. It would be appreciated. Thank you
Went to the Disclosure concert, paid for "VIP tickets" where the only point of differentation between those and regular tickets were to bypass the line. Still not allowed exit and re-entry, the washroom situation was a mess, I didn't want to have to see people urinating in closets and walls because the lineups were that long. Poorly organized through and through, almost everyone missed half an hour of Disclosure themselves.
You guys should be ashamed yourself. Very dishonest and unprofessional. Overselling tickets and having stolen item. We want our money back!
Give back people there money already..... why scam people and have a bad name to the company. How would you feel if you were in our shoes?
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We purchased VIP Tickets to the Disclosure show which promised a separate bathroom. This was only offered for Female guests. We also had two jackets stolen from the coat check and are awaiting resolution. There has been no communication from Embrace in over a week.