DoubleU Casino

Their big liars

signed

I've lost a lot of 'chips' due to a glitch/bug. Here is a copy/paste from their so called 'customer support'. Jiny Taylor I thoroughly looked into your game record, and I found that your chips decreased at the time by 2,106,158,821 chips. However, it is not clear that your chips decreased due to an error since your session was not closed properly. To prevent any possible damage, it is recommended that you click "Home" button and close the App when you finish the game or you have to do something else on your mobile device such as texting and answering incoming call. +++++++++++ You lose chips you paid for, chips you earned/won via tournament's, chips you covert over from Lady Casino Points, everything you have won playing a particular game session, etc etc.. ... After one of my losses due to their glitch I did a dispute via paypal and got my money back... It had been about a month since I played and was hoping they got the problems fixed so I bought some more chips..... I sent a msg to DUC support telling them I lost my chips again, it only took Jiny Taylor a few minutes to reply... this was her response... Jiny Taylor Hi, Chuck Keough. I apologize for the confusion. Your chips were deducted due to your repeated cancellations of the orders. So, I went to Facebook to get my money back since I did'nt get what I paid for. Facebook denied my refund dispute!.. here is their response +++++++++++ We sent you a message Today Hi Chuck, Thanks for contacting Facebook. We appreciate your patience. We've heard back from the game developer and they've let us know that you're unfortunately not eligible for a refund of the charge(s). My response ++++++++ What you submitted Today Not eligible? Are you kidding me? I paid them and got absolutely NOTHING. How is it possible that I'm not eligible for a refund when I didn't receive what I paid for? Who exactly are you talking to when you mention "game developer"? Did they

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totally agree! sick to death of rgese rip off merchants !

they double charge u for chip purchase

They have screwed me around long enough its time they are held to account

They have screwed me around long enough its time they are held to account

I TOTALLY AGREE WITH THIS COMPLAINT. DOUBLEU CASINO SEEM TO BE TARGETING ONLY THE PEOPLE THAT HAVE USED THERE PAYMENT FOR CHIPS FACILITY. EXACTLY THE SAME HAS HAPPENED TO MY WIFE. 8 DAYS AGO SHE GOT A MESSAGE SAYING SHE WAS ABUSING THE BONUS COLLECTOR AND WAS SUSPENDED FOR 3 DAYS (A JOKE) THE MESSAGE SHE GOT ALSO STATED THAT UNLESS SHE SENT IN HER USERNAME AND EMAIL ADDRESS SHE WOULD HAVE TO WAIT ANOTHER 3 DAYS BEFORE USING THESE BONUS COLLECTORS.(HE GAME NEVER REQUIRES A USERNAME TO PLAY(THIS IS PART OF A SCAM TACTIC) THAT TIME IS NOW OVER AND SHE HAS BEEN TOLD SHE HAS BEEN SUSPENDED FOR THE TIME SHE USES THE GAME. HOW CAN THIS BE? IT'S A VIRTUAL GAME. THIS IS THE FIRST TIME I HAVE EVER HEARD OF ANYONE BEEN UNABLE TO USE ANYTHING TO DO WITH A VIRTUAL GAME. THEREFORE I PUT THE WHOLE THING DOWN TO BEING A SCAM BECAUSE THEY CAN'T FIND DESCENT AND HONEST WAYS TO GENERATE MORE MONEY FOR THEMSELVES.MY WIFE NOW REFUSES TO PAY FOR ANYTHING MORE IN THIS GAME.ALL THE COMMUNICATION SHE HAS ABOUT WHAT HAS HAPPENED IS GOING TO BE PUT ON FACEBOOK NOW.

DoubleU Casino Removed Chips Won Due To A Problem With Their New Video Poker .. On 10/07/2014 I Logged Into DoubleU Casino To Play New Video Poker But For A Change I Won Big Instead Of Losing Big. I spent the next 30 minutes playing various games and 3 times won more than 1.3 trillion chips. Each time I got to 1.3 trillion their system automatically disconnected me and I lost the chips. I ended up with some near 197 Billion Chips. Shortly after the chips were reduced back to 40,000 with no explanation. I contacted the developer and was told that I had abused their system which I had no idea was suffering a problem (See their inflammatory and insulting response e-mail below): ------Response----From---Developer--- Dear, Nosaj Tluanihs. I'm Kevin, the customer service manager at DoubleU Casino. I sincerely apologize for any inconvenience caused. There was an issue that video poker players could build up numerous chips by abusing a glitch. To make it right, we forfeited all the chips those players had won through the glitch. Please understand that we had no choice but to forfeit those chips since it is fair for the other players who didn't abuse the glitch. Thank you for your patience.---- THEIR WRITTEN REIMBURSEMENT POLICY STATES THAT THEY WILL: ------------------------------------------------------------------------------------- 10. Reimbursement Policy “Reimbursement” means a compensation for damage or loss in in-game currencies and goods, including but not limited to chips, Premium/VIP membership period and gift, daily free spins (“items”). A. You shall be reimbursed if conditions i) and ii), below, are satisfied. ---------------------------------------------- i) Your request was raised within 30 days after the occurrences of damage or loss. ii) Claim has been raised from one of the following damages or losses: ----------------------------------------------------------- a. Damage or loss in items from server instability, server crash, system m

DONE! uninstalled the app this morning. greedy bunch of crooks taking advantage of everyone like this.

about time someone spoke up about this. they keep cutting the chips and expecting us to pay real money. NOT HAPPENING.

been playin for years but im done now. no chips no game. adios dvc!