To: Pedro Pizarro, President, SCE

From: Restaurants and businesses in Santa Barbara Downtown Corridor

Regarding: Frequent Power failures in Santa Barbara Downtown corridor

Date: 12-19-14

We, as a group of affected businesses and citizens and your customers, wish to voice our concern about the lack of priority given to repairing the electrical infrastructure servicing our area. Especially right now, many of us restaurateurs, for example, are thinking, every day: “What if our power goes out tonight, during the middle of the holiday season, with a full house and many large groups?” Other businesses face similar challenges.

We appreciated the recent outreach from SCE spokespersons who explained the different factors causing the damaging October 2-3 outage (and others), and their honesty in acknowledging its cause as equipment failure. But there is a serious problem here when your maintenance system can allow something this damaging to occur.

After hearing your presentation it is clear that the way you prioritize maintenance checks and equipment upgrades is missing the boat in terms of accurately targeting and proactively repairing equipment most in need of repair. For instance, you can’t equate a restaurant’s 2 or 3 electrical panels to 2 or 3 in a residential area. A full busy restaurant suddenly going dark affects many more people. Business failures should be much more highly weighted and more urgently addressed: more people are endangered, our staff loses wages and we bear severe financial hardship, including loss of food, lawsuits if someone is injured, time and expense restarting and re-configuring computer systems, etc. Multiply that by dozens of businesses in the highly concentrated SB Downtown Corridor, as happened recently and you have a real nightmare.

In short, most of us in the local business community now feel public safety (traffic lights out, people trapped in elevators), the economic well-being of our employees, the financial stability of our businesses and the businesses we work with, and Santa Barbara’s value as a tourist destination, are now actively threatened by these increasingly common outages, which are not tied to any seismic emergency, weather event, or other“acts of God”, all of which we’d understand. But preventable equipment failure? Even your tech staff said to one restaurant owner, that they “can't believe how old and how bad a shape the equipment and infrastructure are in”.

But we are not satisfied from the SCE presentations that there is any urgency to fix the problem with the immediacy it deserves. We heard “one or two years, we are working our way towards it”, etc. Meanwhile when it happens, who bears the cost? It’s not SCE, it’s us. If you do bear any cost it gets passed on to us. And if we put in a claim, it is denied or ignored. We can’t pass extra costs along to our customers or neglect their needs: if we did we’d be out of business in a hurry. It’s not fair in any sense to make those who bear the burden of dealing with the hardship of a preventable outage, pay the cost as well.

But we are not presenting this to complain. We are past that point. We want to see something done about it, in the short term, not one or 2 years.

In fairness to SCE, if you are in any way hampered by local, state or any other regulations that would impede swift attention to these issues, we as a business community are willing to work together with you to push for exemptions or exceptions that would cut through the red tape. But it is time for you as a company to step up, change your mindset from accepting why positive change can’t be achieved, to pursuing ways it can.

The signatures below indicate how many are affected by this and that change is not just desired but needed to ensure the safety of our citizens and the health of our local economy.

We thank you for your attention to this matter and look forward to a prompt response from your company.