NC Medicaid Provider There are political representatives that will support providers if there are sufficient numbers of Providers to validate that this issue is significant for the provider community. NC DMA has acknowledged the issue but refused to take any action stating that the issue is 'isolated' to a few providers. Highly Recommend you also contact the Governor directly (see sample letter below): Governor Bev Perdue Office of the Governor 20301 Mail Service Center Raleigh, NC 27699-0301 Phone: (919)733-4240 Fax: (919)733-2120 governor.office@nc.gov submit online to Governor at: http://www.governor.state.nc.us/eTownhall/suggestionBox.aspx SAMPLE LETTER: Governor Perdue, Small businesses need your help. The North Carolina Division of Medical Assistance (DMA) has refused to supply Medicaid mental health provider organizations the Outpatient (OPT) authorizations (visits remaining) status for consumers that are in treatment with the Provider organization. Consumers are granted 26 unmanaged OPT visits for children and 8 unmanaged visits for adults. However, the Provider organizations are unable to predetermine the visits remaining until the Provider submits a claim and the claim is paid or denied. Provider organizations (usually small businesses)are forced to unnecessarily write off ten of thousands of unreimbursed services each year needlessly. This has forced several independent Medicaid Providers to stop accepting Medicaid patients, weakened the provider network and denied consumers access to services. This policy is unfair to the licensed providers and unjustly penalizes the provider that simply wants to get reimbursed for the services that they deliver. I request that you consider the fairness of this policy and its implications for how this policy reflects on the fairness and support for small businesses in North Carolina. Your attention to this matter would be greatly appreciated.